Customer Service Agent

About the Role

Our client is seeking a personable and efficient Customer Service Agent to join their team, offering a hybrid work arrangement supporting operations in East London . You will be the primary point of contact for customers, responsible for delivering outstanding service, addressing inquiries, and resolving issues promptly. This role is crucial for maintaining customer satisfaction and loyalty. You will work within a collaborative team environment that values professionalism, teamwork, and a commitment to exceeding customer expectations, bridging in-office and remote engagement.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person interactions with professionalism and efficiency.
• Troubleshoot and resolve customer issues, ensuring a positive and satisfactory outcome.
• Maintain accurate and detailed records of customer interactions, transactions, and feedback in the CRM system.
• Escalate complex customer issues to supervisors or specialized departments when necessary.
• Proactively identify opportunities to improve customer satisfaction and contribute to service enhancements.
• Follow all company policies and procedures to ensure consistent service delivery.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and basic computer applications.
• Strong problem-solving abilities and a patient, customer-focused mindset.
• Ability to manage time effectively and multitask in a dynamic environment.
• High school diploma or equivalent; additional customer service training is an asset.

Benefits

• Competitive salary package with regular performance reviews.
• Hybrid work model providing flexibility between office and remote work.
• Comprehensive health and retirement benefits.
• Paid time off and company holidays.
• A supportive team culture with opportunities for skill development.

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