Program Director

LTM • Johannesburg, Gauteng, ZA

1 day ago

Job description

Program Director | Program Delivery Executive (Insurance mandatory)

Are you an experienced delivery leader with a strong background in enterprise software programs, insurance transformation, and AI-enabled delivery? We are looking for a Program Director to lead complex customer programs, drive measurable business outcomes, and deliver strategic value at scale.

Role: Program Director

Industry: Insurance Technology / Enterprise SaaS

About the Role

As a Program Director, you will own the execution and delivery integrity of large-scale customer programs. You will be accountable for governance, milestone management, risk mitigation, commercial outcomes, and customer success while leveraging AI-enabled delivery practices to accelerate time-to-value.

This is a senior leadership position requiring strong delivery discipline, insurance domain expertise, stakeholder management, and the ability to lead cross-functional global teams.

Key Responsibilities

Lead end-to-end program delivery from initiation through execution and closure
Drive customer time-to-value through effective program governance and milestone management
Manage large, multi-workstream SaaS implementation, integration, data migration, and business transformation programs
Establish and govern milestone-based delivery and exit criteria
Build trusted relationships with senior customer stakeholders and executive leadership
Identify risks early and proactively manage escalations and dependencies
Partner with Customer Success teams to support retention, renewal, and growth opportunities
Lead global teams including Project Managers, offshore delivery teams, implementation partners, and customer stakeholders
Utilize AI-powered tools to improve reporting, risk management, documentation, and delivery effectiveness

Required Experience

10 -15 years of enterprise software program management experience
Minimum 5 years in senior delivery leadership roles
Strong experience within Insurance, FinTech, or Policy Administration environments
Expertise in governance, change management, scope control, milestone-based delivery, and commercial management
Experience leading distributed global teams and partner ecosystems
Strong executive stakeholder engagement and communication skills

Preferred Qualifications

Bachelor's Degree (required)
Postgraduate qualification in Business or Technology (advantageous)
PMP, PgMP, or PRINCE2 Practitioner Certification (required)

What We're Looking For

Strategic thinker with strong business acumen
Excellent judgment under ambiguity
Customer-centric leadership approach
Strong relationship-building and influencing skills
Passion for transformation, innovation, and AI-enabled delivery

Why Join Us?

You’ll have the opportunity to lead high-impact transformation programs, influence executive-level decision-making, and help shape the future of AI-driven delivery within the insurance technology landscape.

Equal Opportunity Statement

- LTM is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.

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