Claims Team Manager

Company Description

K & R Home Security, provides insurance-related services across South Africa. The organization supports residential, commercial, and industrial clients, including leading insurers, corporate businesses, and private homeowners. Services range from electrical installations and maintenance to air conditioning, inverters, automated gate motors, CCTV and surveillance, alarm systems, electric fencing, solar panel installations, and insurance assessments and damage reports. Operating in Gauteng, Western Cape, KwaZulu-Natal, Mpumalanga, and North West, K & R Home Security focuses on reliable, affordable solutions that promote job creation and sustainable development. Team members contribute directly to making homes and businesses safer, more efficient, and well-serviced.

Role Description

The Claims Team Manager is a full-time, on-site role based in Randburg, responsible for leading the claims function and overseeing day-to-day operations of the claims team. This role includes managing the end-to-end claims process, ensuring timely and accurate claim handling, and maintaining high-quality service for insurance partners and clients. The Claims Team Manager will allocate workloads, monitor performance, and support team members through coaching, training, and performance reviews. Daily activities involve reviewing complex claims, resolving escalations, aligning processes with insurer requirements, and preparing reports and metrics for management. The role also collaborates with field technicians and other departments to validate claims-related information, improve workflows, and uphold regulatory and internal compliance standards.

Qualifications

• Strong understanding of Insurance processes and products, with experience working with insurers or in an insurance-related environment.
• Proficiency in Claims Handling and Claims Management, including end-to-end processing, assessment, approval, and escalation management.
• Demonstrated Customer Service skills, with the ability to handle sensitive client issues, manage expectations, and maintain professional communication.
• Experience in Training, coaching, and developing team members to improve accuracy, efficiency, and service quality.
• Previous experience in a supervisory or team management role, ideally within insurance, claims, or financial services.
• Excellent analytical, problem-solving, and decision-making abilities, with strong attention to detail and accuracy.
• Proficient in using claims management systems, CRM tools, and standard office software (e.g., Excel, Word, email platforms).
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills and the ability to work collaboratively with cross-functional teams.
• Relevant diploma or degree in insurance, finance, business, or a related

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