Junior IT Support Technician
Position: Junior IT Support Technician
Role Overview
The Junior IT Support Technician will provide first-line IT support, assist with Microsoft 365
administration, support infrastructure tasks, and contribute to ongoing IT projects.
Key Responsibilities
End-User Support
Provide first-line support (hardware, software, network issues)
Log and manage helpdesk tickets
Troubleshoot common issues and provide timely user feedback
Microsoft 365 Support
Assist with user setup (accounts, licensing, email, Teams)
Basic troubleshooting (Outlook, Teams, OneDrive)
Support Copilot rollout and basic user guidance
Device & Asset Management
Prepare and configure devices for new staff
Maintain asset register (e.g., Lansweeper)
Assist with hardware upgrades and replacements
Basic Network Support
Assist with Wi-Fi and connectivity troubleshooting
Perform basic site checks
Escalate complex issues when required
Project Support
Assist with IT projects (office setups, upgrades, migrations)
- Follow structured processes and documentation
Security & Compliance
Adhere to IT security policies
Assist with antivirus checks and updates
Report suspicious activity
Minimum Requirements
Relevant certifications (A+, N+, etc.)
1+ year experience in IT support / helpdesk
Basic knowledge of:
o Windows 10/11
o Microsoft 365 (Outlook, Teams, OneDrive)
o Networking fundamentals
- Good troubleshooting and communication skills
Advantageous
Exposure to Active Directory / Azure AD
Experience with asset management tools
Key Attributes
Willingness to learn and take initiative
Strong user communication skills
Structured and process-driven
Reliable and accountable
Reporting Line
Reports to: IT Manager
Works closely with: IT Support Team
Success Measures (KPIs)
Tickets responded to and resolved within acceptable timeframes
Positive user feedback
Accurate device setup for new employees
Effective escalation of complex issues