SaaS Resilience Manager-South Africa

D •engage Limited.WorkFromHome, South Africa

30+ days ago

Job description

Overview

D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a SaaS Resilience Manager as part of our technology team, who are agile, results driven, customer obsessed and love learning!

This position provides a valuable opportunity for an engineer to enhance their expertise and contribute to impactful projects.

Responsibilities

Resilience Planning and Strategy :

Participate in developing and implementing a comprehensive service resilience strategy for all SaaS products.

Participate in designing and maintaining disaster recovery and business continuity plans.

Conduct regular risk assessments and impact analyses to identify vulnerabilities and mitigate risks.

Ownership of Production Environment :

Take ownership and be responsible for the production environment, including cloud and on-premise infrastructure.

Monitoring of production environments in collaboration with the VP of Development.

Work with the VP of Security to ensure the security of the production environment.

Team Building and Improvement :

Build and lead a high-performing resilience team, continuously improving its quality.

Train and improve the quality of technical support teams, including preparing training materials.

Provide feedback to teams in problem detection and troubleshooting steps (logging, monitoring, health checks).

Service Monitoring and Incident Management :

Establish and manage robust monitoring systems to detect and respond to service disruptions promptly.

Lead incident response efforts, including root cause analysis, resolution, and post-incident reviews.

Develop and maintain incident response playbooks and procedures.

Infrastructure and Performance Optimization :

Collaborate with IT and engineering teams to design resilient infrastructure and applications.

Implement redundancy, failover, and load balancing strategies to ensure high availability.

Continuously monitor and optimize system performance, capacity, and scalability.

Collaboration and Communication :

Assist product and development teams in analysis when necessary.

Analyze large-scale bugs and transfer them to the relevant teams.

Troubleshoot problems over servers with teams when necessary.

Provide regular updates on service resilience status, metrics, and improvements to stakeholders.

Realize small-scale bug fixes (at least 3 years coding experience required).

Analyze large-scale bugs and coordinate with relevant teams for resolution.

Compliance and Documentation :

Ensure compliance with relevant industry standards and regulations.

Maintain comprehensive documentation of resilience strategies, processes, and incident responses.

Participate in audits and reviews as required.

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Proficiency in .NET framework.

Strong knowledge of servers such as AWS, Azure and on-site servers.

Familiarity with version control tools like Git.

Experience with high complex L3 queries and solutions related to server and its scalability.

Interest and enthusiasm for technology processes.

Collaborative skills and a predisposition for teamwork.

Must be accountable and committed to the job.

Willingness to learn and adaptability to new technologies.

Fast learning ability and problem-solving skills.

Effective communication skills and analytical thinking ability.

Note

This role requires the candidate to speak Portuguese language.

Submit your resumes in English language. Only English resumes will be acceptable.

Growth Opportunities : Access to professional development and career growth within a rapidly expanding SaaS company.

Collaborative Culture : Work in a supportive and innovative environment where your contributions are valued.

Competitive Benefits : Enjoy a comprehensive benefits package.

Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

#J-18808-Ljbffr

Create a job alert for this search

Africa • WorkFromHome, South Africa

Related jobs

Promoted

SATIC - Consulting : Risk Management (Manager)

PwC Careers AfricaJohannesburg, Gauteng, South Africa

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology en...Show moreLast updated: 17 days ago

Promoted

Lead – Regional Scheme and Rules Management - NPSD

South African Reserve BankPretoria, Gauteng, South Africa

Lead – Regional Scheme and Rules Management - NPSD.The main purpose of this position is to manage and enforce compliance with rules governing direct participation in the Southern African Developmen...Show moreLast updated: 9 days ago

Promoted

Senior Director, Safety & Risk

The Coca-Cola CompanyJohannesburg, Gauteng, South Africa

Senior Director, Safety & Risk – Africa Operating Unit.The Senior Director, Safety & Risk will be the strategic and operational leader for Health, Safety, and Risk Management across the Africa Oper...Show moreLast updated: 4 days ago

Promoted

Salvage Manager

Bryte Insurance Company LimitedJohannesburg, Gauteng, South Africa

Job Location : Gauteng, Johannesburg.The Salvage Manager is responsible for maximizing value recovery from damaged, stolen, or written-off assets through strategic salvage operations.This includes o...Show moreLast updated: 4 days ago

Promoted

Manager : Terrestrial Biodiversity

TalentLinkJohannesburg, Gauteng, South Africa

We are looking for someone who will be responsible for managing and developing a global team of terrestrial and botany ecologists, delivering high-quality services to clients and relevant stakehold...Show moreLast updated: 4 days ago

Promoted

Regional Manager : Botswana, Namibia, Zambia

LovisaMidrand, Gauteng, South Africa

From Johannesburg : Looking after Botswana, Namibia and Zambia regions .Lovisa is global, and its growth is infectiously energetic. POSITION PURPOSE AND EXPECTATION : .The Regional Manager Position is ...Show moreLast updated: 30+ days ago

Promoted

Strategy Manager Sandton, South Africa

Staff UnlimitedSandton, Gauteng, South Africa

Manager for NSO Business Strategies.The Manager for the NSO Business Strategies has the responsibility for the implementation of the NSO Strategies including Sub Sahara and North African region and...Show moreLast updated: 30+ days ago

Promoted

Senior Director, Safety & Risk

Coca-Cola HBCJohannesburg, Gauteng, South Africa

Promoted

Strategy Manager

Staff UnlimitedSandton, Gauteng, South Africa

Promoted

Carbon Manager (Expat)

Recruitment MattersDiepsloot, Gauteng, South Africa

Our client is looking for a skilled Carbon Manager to lead carbon offset projects aimed at protecting Zambia’s forest reserves. This role involves overseeing carbon credit generation, ensuring compl...Show moreLast updated: 24 days ago

Promoted

Technical Advisor : Environment & Sustainability

Giz.Pretoria, Gauteng, South Africa

Shape South Africa’s green hydrogen and sustainability future as a Technical Advisor focusing on Environment and Sustainability, reporting to the Component Leader – H2. SA II / BVC, based in Hatfield,...Show moreLast updated: 4 days ago

Promoted

Senior Manager Risk and Governance

Absa GroupJohannesburg, Gauteng, South Africa

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our f...Show moreLast updated: 10 days ago

Promoted

SHE Manager

ExecutivePlacements.com - The JOB PortalJohannesburg, Gauteng, South Africa

Get AI-powered advice on this job and more exclusive features.Alberton, Johannesburg, South Africa.At least 5 years in SHE leadership. SAMTRAC or equivalent, experience with ISO 45001 and ISO 14001....Show moreLast updated: 30+ days ago

Promoted

Lead -Environmental Planning and Advisory

WSP in AfricaGauteng, South Africa

Lead - Environmental Planning and Advisory.Join to apply for the Lead - Environmental Planning and Advisory role at WSP in Africa. We are seeking a dynamic and experienced Director to lead our Afric...Show moreLast updated: 30+ days ago

Promoted

Consulting Manager – Risk, Visa Consulting and Analytics – Sub Saharan Africa

VisaJohannesburg, Gauteng, South Africa

Consulting Manager – Risk, Visa Consulting and Analytics – Sub Saharan Africa.Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between c...Show moreLast updated: 30+ days ago

Promoted

Senior Manager - Service Strategy & Digital Transformation

Deloitte AfricaMidrand, Gauteng, South Africa

Reimagine the Future of Service in Africa.We are looking for a forward-thinking Lead for our Service Transformation Offering. The offering is focused on helping our clients imagine the Future of Ser...Show moreLast updated: 1 day ago

Promoted

Senior Director, Safety & Risk

Coca ColaJohannesburg, Gauteng, South Africa

Promoted

Manager : Terrestrial Biodiversity

NexChapter RecruitmentJohannesburg, Gauteng, South Africa