Assistant Manager, Rooms Trainer

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Rooms Trainer (Assistant Manager) to achieve the company’s objectives and create a memorable guest experience.

• Be part of a world-renowned luxury hospitality group
• Collaborate within a diverse network spanning 30+ nationalities
• Utilise your passion in training and expertise in Rooms operation to elevate our service quality

Key Accountabilities

• Review each Rooms section monthly training plan and records submitted by DT’s (Departmental Trainers) together with Learning &Talent Development Team (L&TD). Ensure that plans are relevant with needs of the section and executed in a timely manner.
• Partner with Rooms leaders and L&TD to identify training needs, develop departmental learning plans, and ensure effective implementation and execution of all training initiatives.
• Work with DT’s to ensure all new Rooms employee complete the correct onboarding for each section, reviewing the training checklist, training calendar and touching basis on their progress.
• Be familiar with Rooms operating policies & procedures as well as all operational sequences.
• Conduct regular audits on various Rooms sections during operation time and provide a summary report. Identifying any operational gaps that may be needed to work on. Run role-plays in different operational areas and provide feedback on specific processes.
• Track training and quality performance metrics, providing insights and recommendations to enhance guest satisfaction, operational consistency, and team capability.

Requirements

• Prior experiences in Front Office operation and training expereinces to team members.
• Must have knowledge on how to effectively deliver training and lead group training session.
• Ability to influence and communicate effectively within Rooms Division. Excellent interpersonal skills.
• Business level proficiency in both English and Japanese (minimum N2)

We are delighted to receive your resume for further consideration.

The Peninsula Tokyo

Perfectly located opposite the Imperial Palace and just minutes from the shopping capital of Ginza, The Peninsula Tokyo offers guests breathtaking views of the city’s iconic skyline. As we continue to enhance both our service excellence and career opportunities, we increased our base salary remuneration by over 29% in 2024. Entry-level monthly base pay now starts at JPY 302,100 across all departments.