Contact Centre Agent

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Position Number: 4809

Reference Number: 2027142

Introduction: Business Unit: Altron FinTech
Location: Johannesburg
Employment Type: Permanent

• Working knowledge of Banking systems or cash loan industry advantageous
• Fluency in English and one additional language is mandatory.
• Must be able to read, write and display high levels of interpretation and understanding.
• Other additional languages will be an advantage.
• Time management is essential.
• Strong oral and written communications skills.
• Must have an excellent telephone manner and customer service ethic.
• Organisational and prioritisation skills.
• Technology and system savvy.
• Basic computer & Microsoft Windows knowledge.
• Numeracy skills.
• Proven track record of being analytical.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.Ability to multi-task extensively
• Ability to identify opportunities for improvement.
• Matric is required.
• A+ / N+ or a similar technical qualification is required.
• 1 – 2 Years Call Centre experience required
• Financial Services experience will be an added advantage.
• SQL & Power BI is advantageous

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