Consultant: Fraud Operations (Chargebacks)

Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what this job is about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement To leverage expertise in fraud operations and perform purpose-driven activities in the combat against financial crime to minimise and mitigate client and bank losses thorough investigations into card fraud, digital fraud, application fraud, and internal threats. Experience - Minimum 2- 3 years’ experience in any area related to financial crimes. - Experience of and comprehensive understanding of the South African financial/banking environment - Familiarity with relevant legislation pertaining to fraud and banking. - Proficiency in investigation techniques and methodologies - Understanding of customer care and service protocols - Familiarity of common fraud typologies and emerging trends in fraud and financial crime - Familiarity with banking/retail/financial service provider policies, products, and procedures - Service-oriented mindset. Qualifications (Minimum) - Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) - A relevant tertiary qualification Knowledge - Understanding of the South African financial/banking environment. - Familiarity with relevant legislation pertaining to fraud and banking. - Understanding and proficiency in investigation techniques and methodologies. - Understanding of customer care and service protocols. - Familiarity of common fraud typologies and emerging trends in fraud and financial crime. - Familiarity with banking/retail/financial service provider policies, products, and procedures. - Service-oriented mindset. Skills - Attention to Detail - Communications Skills - Consultation skills - Interpersonal & Relationship management Skills - Planning, organising and coordination skills - Problem solving skills - Decision making skills - Analytical Skills - Computer Literacy (MS Word, MS Excel, MS Outlook) Conditions of Employment - Clear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.