Legal Client Intake Representative
JOB DUCK IS HIRING A LEGAL CLIENT INTAKE REPRESENTATIVE
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!
Role Overview
The Legal Client Intake Representative role is a vital part of the Marketing Department, supporting the Client Intake Manager and ensuring prospective new clients receive a professional, compassionate, and seamless experience. In this position, you will be the first point of contact for individuals seeking legal representation, guiding them through the intake process with empathy and clarity. Your work will directly contribute to building strong client relationships, maintaining accurate records, and supporting the firm’s growth. This role is ideal for someone who thrives in a goal-oriented environment, communicates with confidence and diplomacy, and enjoys helping people navigate important decisions.
Schedule:
Monday to Friday from 8:30 AM - 5:30 PM [PST][PDT] (United States of America)
Your Responsibilities Will Include but Are Not Limited To:
- Supporting the Client Intake Manager with reporting and departmental needs
- Conducting initial intake calls with prospective new clients with compassion and empathy
- Collecting detailed information regarding client matters and legal needs
- Maintaining accurate records and data related to intake calls and retention metrics
- Following firm guidelines to ensure consistent and effective communication with prospective clients
- Communicating best practices for working with the firm and legal team
- Tracking ongoing contact with non-retaining prospective clients using spreadsheets
What We’re Looking For:
- 2–3 years of experience in client-facing or intake roles is preferred
- Strong proficiency with Microsoft Office Suite
- Familiarity with legal or professional services environments is a plus
- Strong communication and interpersonal skills
- High emotional intelligence and empathy
- Confidence and diplomacy when handling challenging conversationsAbility to convert prospective clients into retained clients
- Self-motivated and self-directed in a goal-oriented environment
- Detail-oriented with strong organizational skills
- Proficiency with Microsoft Office Suite and Windows OS
- Familiarity with Adobe Acrobat
- Experience with law practice management software is preferred
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment
What’s In It for You?
- Monthly compensation ranging from 1,150USD to 1,220 USD.
- Paid time off.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.
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