Head Receptionist
HEAD RECEPTIONIST
Somerset West: My client, a luxury 5-star country estate in the heart of the Cape Winelands, is seeking a professional and service-driven Head Receptionist to join their Front Office team. This role is ideally suited to a hospitality professional with strong leadership and front desk experience who thrives in a premium environment and is committed to delivering warm, personalised, and seamless guest experiences.
Purpose of the role: To serve as a key guest-facing leader, overseeing Reception operations during assigned shifts, guiding the team, and ensuring all service, administrative, and financial procedures consistently meet luxury 5-star standards.
Responsibilities include but are not limited to:
- Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence
- Manage check-ins, check-outs, guest accounts, and golf-related transactions using the property management system
- Lead and supervise team members, resolve guest queries or complaints effectively, and upsell hotel facilities
- Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures
Criteria:
- 3-5 years of Front Office experience in a luxury 4/5-star hotel, with at least 1-2 years in a supervisory or senior leadership position
- A relevant hospitality, hotel management, or tourism qualification
- Proficiency in hotel property management systems (Protel is highly advantageous)
- Strong administrative, communication, and cash-up skills, with a flexible approach to working shifts, weekends, and public holidays
Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in or near Somerset West or those who are planning to relocate