Technical Manager (Managed Service Provider), Cape Town

Technical Manager – IT Managed Services (MSP) – Maitland, Cape Town (On-Site) We’re looking for a hands‑on Technical Manager to lead the full technical operations of a Managed Services environment, ensuring secure, stable, and high‑performing client infrastructures while guiding and developing a high‑calibre technical team. Role Type: Technical Leadership / MSP Operations Level: Senior / Management (Both Tech and People Management) What you’ll be doing: Lead and manage end‑to‑end technical operations across support, engineering, infrastructure, and projects Manage and mentor a technical team (L1–L3), driving accountability, performance, and growth Work closely with the CEO on technical standards, solution architecture, and major decisions Oversee service delivery, ensuring SLA adherence and high‑quality client outcomes Own escalation management, root‑cause analysis, and long‑term remediation Drive project delivery (migrations, upgrades, cloud transitions, office moves) Build and enforce SOPs, documentation, and repeatable operational processes Own infrastructure planning, risk reduction, and proactive improvement initiatives Maintain and mature MSP tooling (Zoho Desk, Endpoint Central, monitoring, project tools) What we’re looking for: 5–7+ years’ experience in an IT Managed Services (MSP) environment Proven experience leading and developing technical teams (people manager) Strong hands‑on capability with Microsoft 365 and core infrastructure Solid networking fundamentals (routing, switching, firewalls – FortiGate ideal) Experience managing service desks, SLAs, and escalation workflows Strong project delivery experience (planning, scoping, execution) Process‑driven mindset with a focus on SOPs, standards, and documentation Calm, confident leader with excellent communication skills Ability to translate technical concepts into business language Based in Cape Town with willingness to travel to client sites #J-18808-Ljbffr