Spa Therapist

Job Purpose:

To ensure that guests are treated in accordance with Red Carnation Hotel Service Standards; using every opportunity to maximize the guest experience and in turn drive revenue with the aim of securing repeat business for the Hotel.

Employee Value Proposition:

This position offers routine, stability and opportunities to cooperate in a task focused team; whilst operating within clearly defined standards and expectations; where attention to details and precision is recognised and valued.

Organisational Positioning:

• Department: Spa
• Reporting to: Group Spa Manager
• Location: The Twelve Apostles Hotel Premises

Minimum Experience and Qualification Required:

• 2 years experience in a spa environment associated with the 5* hotel or cruise industry
• International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC
• Highly presentable; maintaining health, hygiene and professional spa appearance
• Excellent command of the English language with solid verbal communication skills
• Previous proven Retail Sales experience
• Able to work flexible working hours; shifts, weekends, public holidays, extended hours to accommodate the changing needs of the business

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To deliver on the Spa Guests’ expectations by:

• Performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.
• Maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.
• Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.

What's in it for you?

• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme of R1000.
• Eligible employees will receive one-third of their salary during parental leave. Permanent employees qualify for this benefit after completing one year of service and may apply twice within a five-year period.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• 1 Meal Per shift
• Complimentary uniform and dry-cleaning services.
• Complimentary Staff transport services

NB: PREFERENCE WILL BE GIVEN TO EMPLOYEES FROM THE DESIGNATED GROUPS WITH THE PROVISIONS OF EMPLOYMENT EQUITY ACT, NO. 55 OF 1998.

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