LEGO Assistant Manager - V&A Waterfront

Build a career that sparks imagination.

Your Role in the Mission

• Driving Commercial Growth: Take ownership of Key Performance Indicators (KPIs) and store profitability. You’ll navigate challenges with a results-oriented mindset, ensuring the store runs with maximum efficiency.
• Customer Experience Leadership: Role-model our service standards to ensure every interaction is inspirational. You will coach the team to turn casual visitors into lifelong LEGO® fans.
• Empowering the Team: Lead through active coaching and performance management. You’ll be responsible for keeping the team’s product knowledge sharp and their energy high.
• Operational Excellence: Maintain impeccable store standards—from visual merchandising to stockroom precision and inventory integrity.
• Autonomous Leadership: We value "ownership." You are self-driven, highly motivated, and capable of leading the floor without micro-management, ensuring seamless operations at all times.

What You Bring to the Table

• Proven Leadership: 3+ years of management or supervisory experience in a fast-paced retail environment.
• Operational Savvy: Expertise in POS systems, loss prevention, expense control, and staff scheduling.
• People Skills: A natural ability to resolve conflicts, manage diverse team dynamics, and handle complex customer interactions with grace.
• Product Passion: A deep appreciation for the LEGO® brand and the 'Future of Play'.
• Detail Obsession: A sharp eye for merchandising and a commitment to maintaining a 'safety-first' environment.

The Essentials

• Education: Valid Matric Certificate (Required).
• Experience: 3+ Years Retail Leadership
• Vetting: Comfort with credit and criminal background checks as part of the recruitment process.
• Logistics: Reliable transport/means of getting to work and a commitment to retail hours.
• Environment: A genuine joy for working in an environment filled with children and families.

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