Tech Officer: Jnr Customer Engineer (FS)

Business unit, Department, Reporting

Business Unit: CPS

Department: Field Services

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)


• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis


• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements


• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.


• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards


• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.


• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork

Core Behavioural Competencies

Working with people Following instructions & procedures Applying expertise & Technology Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Culture Match Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Special Requirements / Employment Condition

Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Client Roaming Billable

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