On-Site Customer Relations & Retention Specialist

Data Acquisition Specialist - External Data (Remote/Homebased)

Bloemfontein, South Africa

Durban-Inland, KZN, South Africa

Centurion, South Africa

Bellville, South Africa

Full time

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The Data Acquisition Specialist performs activities relating to the definition, set-up and ingestion of External Data Streams, and related documents and processes aligned with Clinical Trial Protocol defined requirements for data capture.

External data streams include but are not limited to typical and novel data collected through central labs and ECG, medical imaging, biomarker and genomics analysis, real world data sources, EHR, electronic patient reported outcomes, wearables and sensors and other digital data collection technologies.

Deliverables

• Execute deliverables for Standardized External Data Streams.
• Assess external data collection requirements per protocol and planning of external data stream set-up activities and related deliverables to meet study start-up timelines.
• Liaise with key data stakeholders to establish the purpose of data collection and requirements for the transfer, ingestion, and structure of data for each data stream in compliance with applicable data protection laws and regulations, utilizing available standards and templates
• Create change requests for the definition of new test concepts or data structures relating to external data.
• Develop trial-specific Data Transfer Agreements (tsDTA's) accurately documenting study requirements and methods for the data transfer, ingestion, and structure.
• Ensure data transfer frequencies are sufficient for the agreed requirements (medical data review, central monitoring, and reporting and analysis).
• Liaise with external data providers to ensure alignment and agreement of tsDTA.
• Translate medical and scientific concepts into data mapping guidance, per agreed data model and documented in the annotated Data Transfer Agreement for use by Clinical programmers.
• UAT of test data transfers ensure accuracy and consistency with data specifications defined in Data Transfer Agreements.
• Implement data transfer mechanisms for external data streams (into CDR) including access for external data providers.
• Monitor availability and accuracy of external data streams, liaise with external data providers to resolve data transfer issues relating to conformance of data.

Education and Experience Requirements

• Bachelor's degree or equivalent, preferably in Computer Science.
• Minimum of 3 years' experience managing data in support of clinical research.
• Experience working with external data e.g., Safety Lab, PK, Simple Biomarkers, ECG, etc
• Experience in working with external data providers within a clinical study setting.
• Experience developing data transfer agreements.
• Experience working on clinical trials.
• Experience working in highly diverse teams within clinical research; cross-functional, global, multiregional.
• Knowledge of SDTM.
• Working knowledge of GCP/ICH guidelines
• Excellent written and verbal communication in English.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The L2 Network Engineer is responsible for supporting, maintaining, and troubleshooting the organization's network infrastructure. This role provides an excellent opportunity for individuals looking to build a career in networking by gaining hands‑on experience with network equipment, monitoring tools, security technologies, and enterprise IT environments. The successful candidate will work closely with senior engineers to ensure the availability, performance, and security of network services.

Key Roles and Responsibilities Huawei Network Operations & Support

• Monitor network performance and availability using network management tools.
• Assist with the installation, configuration, and maintenance of network devices, including routers, switches, wireless access points, and firewalls.
• Perform basic network troubleshooting and resolve connectivity issues.
• Escalate complex network incidents to senior engineers when required.
• Support Local Area Networks (LAN), Wireless LAN (WLAN), and Wide Area Networks (WAN).

Incident and Problem Management

• Respond to network-related incidents and service requests within agreed service levels.
• Investigate root causes of recurring network issues.
• Participate in troubleshooting data, and wireless networking problems.
• Document incidents, resolutions, and troubleshooting procedures.

Network Maintenance

• Assist with software upgrades, patching, and firmware updates for network devices.
• Perform routine health checks and preventative maintenance activities.
• Support network backup and recovery processes.
• Maintain accurate network diagrams and documentation.

Security and Compliance

• Assist in implementing network security controls and standards.
• Monitor firewall logs, network alerts, and security events.
• Ensure compliance with organizational security policies and procedures.
• Support vulnerability assessments and remediation activities.

Project Support

• Assist with network deployment projects and infrastructure upgrades.
• Participate in testing and validating new network solutions.
• Support equipment installations and office/site network rollouts.
• Collaborate with other IT teams including server, cloud, desktop, and cybersecurity teams.

Continuous Learning

• Stay current with networking technologies and industry best practices.
• Participate in training, certification programs, and technical workshops.
• Develop knowledge of enterprise networking, cloud networking, and cybersecurity fundamentals.

Minimum Qualifications Education

• Information Technology
• Computer Science
• Information Systems
• Computer Engineering
• Telecommunications
• Network Engineering
• Related technical discipline

Certifications (Advantageous)

• Huawei
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Fortinet NSE Associate
• Microsoft Certified: Azure Fundamentals

Required Technical Skills Networking Fundamentals

• TCP/IP
• DNS
• DHCP
• VLANs
• Subnetting
• Routing and Switching
• Network Troubleshooting

Network Technologies

• LAN/WAN technologies
• Wireless networking concepts
• VPN technologies
• Firewall fundamentals
• Network monitoring tools

Operating Systems

• Windows Server
• Windows 11

Additional Skills

• ITIL
• Microsoft Office Suite
• IT Service Management tools (ServiceNow, etc.)
• Understanding of cybersecurity principles

Behavioural Competencies

• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication.
• Customer‑service oriented.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Willingness to learn and adapt to new technologies.
• Ability to work under pressure and manage multiple priorities.

Preferred Experience

• 5‑10 years of IT or network support experience.
• Internship, graduate program, or practical networking laboratory experience.
• Exposure to enterprise networking environments.
• Experience with Huawei, Fortinet, or similar technologies is advantageous.
• Key Performance Indicators (KPIs) Incident resolution within SLA targets.
• Network uptime and availability.
• Accuracy of network documentation.
• Successful completion of assigned project tasks.
• Compliance with security and operational standards.
• Completion of technical training and certifications.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us ( ).

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