Front Desk Supervisor

About the Role

Our client is seeking an attentive and professional Front Desk Supervisor to lead their guest services team at their hotel in Richards Bay . This role is critical for ensuring a positive first impression and seamless experience for all guests. You will be responsible for supervising front desk staff, managing check-in/check-out procedures, handling guest inquiries and requests, and ensuring the efficient operation of the front office. The ideal candidate possesses excellent customer service skills, strong organizational abilities, and a commitment to upholding the hotel's reputation for quality and hospitality.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
• Manage guest check-in and check-out processes efficiently and courteously.
• Handle guest inquiries, requests, and complaints, resolving issues promptly and professionally.
• Oversee room inventory, room assignments, and special guest requests.
• Prepare daily reports, including occupancy rates, revenue summaries, and guest feedback.
• Ensure the front desk area is clean, organized, and presentable at all times.

Requirements

• 2+ years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
• Proven experience with hotel reservation systems (PMS).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A friendly and professional demeanor with a passion for guest service.

Benefits

• Competitive hourly wage and potential for performance-based incentives.
• Health benefits and paid time off.
• Opportunities for advancement within the hotel management structure.
• A positive and team-oriented work environment.
• Employee discounts on hotel stays and services.

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