Resort Activities Manager

About the Role

Our client, a luxurious beachfront resort in vibrant Durban , is seeking an innovative and energetic Resort Activities Manager to create and deliver unforgettable guest experiences. This role involves designing, implementing, and managing a diverse range of recreational and leisure activities for guests of all ages, ensuring high levels of guest satisfaction and engagement. You will lead a team of activity coordinators and instructors, fostering a fun, safe, and dynamic atmosphere. The ideal candidate has a passion for hospitality, exceptional organizational skills, and a creative flair for developing engaging programs that enhance the resort's appeal and reputation within the KwaZulu-Natal tourism sector, ensuring memorable stays for every guest.

Key Responsibilities

• Develop, plan, and execute a comprehensive schedule of daily, weekly, and seasonal resort activities and events.
• Manage and supervise a team of activity coordinators, fitness instructors, and support staff, ensuring high performance and excellent guest service.
• Source and manage external vendors and entertainers for specialized activities and events, ensuring quality and cost-effectiveness.
• Oversee the setup and breakdown of activity areas, ensuring they are safe, clean, and well-equipped.
• Manage the budget for the activities department, including inventory control, procurement, and financial reporting.
• Continuously assess guest feedback and market trends to innovate and improve the resort's activity offerings.

Requirements

• Proven experience in a similar role, preferably within the hospitality or leisure industry.
• Strong background in event planning, program development, and team leadership.
• Excellent communication, interpersonal, and customer service skills.
• Creative thinking and a passion for creating engaging and memorable experiences.
• Ability to manage multiple tasks simultaneously, prioritize effectively, and work under pressure.
• Certification in First Aid and CPR is required; certifications in specific sports or activities (e.g., water sports, fitness) are a plus.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Accommodation assistance and subsidized meals at the resort.
• Comprehensive health insurance and retirement savings plan.
• Opportunities for career advancement within a leading hospitality group.
• Access to resort amenities and a dynamic work environment by the coast.

#J-18808-Ljbffr