Non-Motor Liability Technician MMH261006-17

Role Purpose

To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.

Requirements

Formal Education:

• Matric/Grade 12
• A law degree – preferable but not mandatory, subject to experience in Short-term insurance environment
• 60 FAIS Credits
• Computer literacy(MS Word, Outlook and Excel)
• Insurance qualification preferable
• RE qualification

Experience

• Minimum 5 years experience, some of which should be in a legal practice environment or insurance liability environment
• Intensive knowledge of liability claims and resulting litigation
• Knowledge in administering and handling liability claims

Duties and Responsibilities

• Day to day reporting to the Team Leader
• Handling liability claims in accordance with claims handling procedures
• Facilitating and managing outsourced liability claims
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Entering into settlement negotiations with third parties / third party representatives
• Negotiating with assessors, attorneys, other service providers
• Providing technical advice on litigated matters
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering of assistance from time to time with ad hoc tasks

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