Contribution And Membership Consultant (Billing) x3 MMH260429-4

Role Purpose

To capture new applications and perform membership changes and to collect, reconcile and allocate monies for premiums and surcharges.

Requirements

• Matric
• Bookkeeping or accounting knowledge is an advantage
• Minimum of 1 to 2 years of billing experience is essential
• Computer literacy preferably intermediate Excel and Word
• Oracle system knowledge is an advantage
• Medical Schemes experience will be an advantage.

Duties and Responsibilities

• Their ability to identify problems and enhance processes in line with the department's goals and objectives
• Process membership changes and new applications within agreed service level agreements.
• Liaising with internal stakeholders, ie Call centre, Claims, Fund management, New business,
• Finance etc. to resolve queries and positively influence the clients expectations
• The reconciliation of administered funds premiums, surcharges, and savings to statement balance
• Allocations to be done within 1-2 days of payment being receipted
• All interactions with customers must be carried out courteously
• Credit control process & scheme rules to be adhered to investigating variances & discrepancies
• Process necessary adjustments and journals
• Ensuring that the rules of the fund are applied consistently
• Any other duties as requested by management
• Answer client queries telephonically or written.
• Maintenance and management of the membership database.
• Reinstatement of group and contract membership

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