Service Advisor

Service / Operations Table Bay DOC 12 Oct 2026

Serv Advisor role in Service / Operations at Thorp Table Bay. Thorp Table Bay, a proud member of the Thorp Motor Group, is hiring for a Service Advisor reporting to the Workshop Manager

Overview

Thorp N1 City, a proud member of the Thorp Motor Group, is hiring for a Service Advisor reporting to the Workshop Manager

Key Responsibilities

• Responsible for the total customer management process in the service area
• Greet customers in such manner that it creates a positive self-image and of the dealership using their
• particulars to demonstrate a personal interest with the customer
• Assess the service needs by capturing the customers’ concerns (utilize function testing, test drive or test
• Promote the sale of Labour/parts and or accessories according to customer needs or history of the
• vehicle
• Document the services needed by providing written estimates for labour and parts and specify payment
• responsibilities
• Record clear instructions for technicians; specify required labour options on the job card.
• Obtain the necessary authority for the work on vehicles to be completed
• Maintain contact with the customer about estimates, timing and appropriate additional maintenance
• and repair services
• Resolve complaints and concerns
• Provide a “single contact” for satisfaction of customer’s needs
• Achieve high level of customer satisfaction and confidence to increase loyalty
• Check progress of repair orders throughout the day
• Ensure that the required CSI of Thorp and the relevant OEM is maintained at all times

Requirements

• Matric
• Minimum of 5-year experience in a customer retail experience or a customer environment would also
• be taken into consideration.
• Computer & Business system knowledge and product knowledge would be an advantage.
• Must be target driven.
• Work independently & be self-disciplined.

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