Scheme Manager MMH261006-7

Role Purpose

To ensure that the relevant medical scheme (or schemes) is administered in accordance with stated business objectives, scheme rules, applicable legislation, business partner contracts and the service level agreements between MH and the scheme(s), and to actively intervene with the relevant business/product owners where these objectives and/or service levels are not being met. To build and maintain functional relationships with key client stakeholders including Principal officers, trustees, third party providers and brokers.

Requirements

• A bachelor's degree or equivalent qualification in a relevant field such as Business Administration, Public Relations, Marketing, Communications, or a related discipline. - (essential)
• Grade 12 or equivalent - (essential)
• At least 5 years’ relevant experience in the medical schemes’ industry, including experience in client relationship management and client-facing roles.
• At least 3 years’ experience in managing people will be advantageous.
• Demonstrated track record of successful client and stakeholder relationship management at a senior level.
• Comprehensive understanding of legislative frameworks relevant to the healthcare field.

Duties and Responsibilities

(Internal Process)

• Ensure adherence to and maintain oversight of agreed deliverables in Service Level Agreements, administration deliverables, and commitments to foster trust and confidence with clients.
• Maintain up-to-date knowledge of solutions and products to provide clients with relevant and cutting-edge solutions, contributing to their ongoing success.
• Provide feedback to internal stakeholders on client needs and changing landscapes to inform and shape effective solutions and service strategies.
• Proactively manage client relationships and drive retention through exceptional solution delivery, positioning of value propositions, and ongoing advisory support.
• Oversee the Fund relationship management function

(Client Centricity)

• Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Define fair and innovative client service practices which build rewarding relationships and allows team to provide exceptional client service.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
• Manage a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
• Manage the introduction of new channels for client interaction in order to improve client services against service expectations

(People)

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

(Finance)

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.

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