Helpdesk Analyst - Queenstown

About the Role

Our client is seeking a proactive and technically proficient Helpdesk Analyst to join their IT support team in Queenstown . This role is essential for ensuring the smooth operation of our client's IT infrastructure by providing timely and effective support to end-users. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to business operations. The ideal candidate possesses strong technical skills, excellent problem-solving abilities, and a commitment to providing outstanding service, contributing to a team that values efficiency and reliability within the organization.

Key Responsibilities

• Provide first-level technical support and troubleshooting for end-users.
• Respond to IT support requests via phone, email, and the helpdesk ticketing system .
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
• Escalate unresolved issues to senior IT staff or relevant vendors.

Requirements

• High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+) are advantageous.
• Proven experience working in an IT support or helpdesk environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic network concepts.
• Excellent diagnostic and problem-solving skills.
• Good communication and customer service skills.

Benefits

• Competitive salary commensurate with experience.
• Full-time, on-site position offering stability.
• Comprehensive medical and dental insurance.
• Opportunities for ongoing IT training and professional development.
• A supportive team environment focused on technical excellence in Queenstown .

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