Sales Representative - Ostomy and Wound Care

Adcock Ingram Holdings Limited and its Subsidiaries (“we”, “us”) is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za.

One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,

In the course of your application: we may

• collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
• use your Personal Information to confirm references or background checks you have provided us.
• request your consent to participate in aptitude tests or recruitment assessments.

We also use your personal information to respond to your inquiries, to verify your information and to share information with you.

Your personal information will be securely stored by the Human Capital Department, and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.

By applying for this position, you consent to us processing your personal information.

We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.

JOB PURPOSE:
To promote, detail, and sell the Ostomy and Wound Care product portfolio to pharmacies, healthcare professionals, healthcare facilities, and end users. The role is responsible for achieving sales targets, growing market share, educating customers and patients, developing strong customer relationships, and identifying opportunities to expand the business within the assigned territory.
MAIN TASKS / RESPONSIBILITIES
Sales and Business Development

• Achieve and exceed monthly and annual sales budgets and targets.
• Implement territory plans and marketing strategies to drive sales growth.
• Promote and detail Ostomy and Wound Care products to customers and healthcare professionals.
• Identify new business opportunities and growth areas within the territory.
• Facilitate and generate customer orders.
• Continuously target and update the customer database.
• Identify opportunities to increase product utilisation and market share.

Customer Relationship Management

• Establish and maintain strong relationships with customers, decision-makers, and healthcare professionals.
• Manage customer satisfaction and expectations through proactive engagement.
• Provide timely and professional responses to customer queries and complaints.
• Support customer retention and account growth through regular customer interaction.
• Build credibility and trust with customers and key stakeholders.

Product Education and Training

• Educate and train customers, healthcare professionals, and patients on product use and benefits.
• Conduct product presentations and educational sessions where required.
• Communicate product-specific information accurately and professionally.
• Identify customer training needs and provide feedback to management.
• Support marketing campaigns and promotional activities.

Market Intelligence and Strategy

• Monitor competitor activities, market trends, and industry developments.
• Identify gaps and opportunities within the market.
• Provide feedback on customer needs, product performance, and market dynamics.
• Support the implementation of marketing initiatives within the territory.

Reporting and Administration

• Submit accurate weekly and monthly reports.
• Maintain customer records, sales activity records, and territory plans.
• Submit monthly statistics and sales reports.
• Manage expenses in accordance with company policy and approved budgets.
• Complete all administrative requirements accurately and timeously.