Customer Service Representative

Customer Service Representative

Salary Range: 16,000 to 20,000 rand per month

Join a growing multifamily property operation and play a key role in turning incoming leasing inquiries into scheduled property tours. In this customer-focused role, you'll build genuine connections with prospective residents, showcase available communities, and ensure every lead receives timely, consistent follow-up. Your work will directly support leasing activity while creating a welcoming first impression for future residents.

What You'll Do:

• Answer primarily inbound leasing calls and provide information on pricing, availability, unit types, amenities, and community details.
• Build rapport with prospects and learn their needs, budget, move-in plans, pets, and other relevant preferences.
• Present available apartments and community selling points conversationally and guide interested prospects toward scheduling a tour.
• Review leasing team availability and schedule property tours without calendar conflicts.
• Accurately enter prospect information, preferences, notes, and scheduled tours into the leasing system.
• Return missed calls and follow up with prospects who have not scheduled, including callbacks at agreed-upon times.
• Confirm scheduled tours by phone and leave a voicemail or send a follow-up email when needed.
• Provide a daily recap of calls, follow-ups, appointments, and overall activity.

Who You'll Work With:

You'll work closely with the leasing manager and property teams, serving as an important first point of contact for prospective residents. Training will be provided on the company's properties, leasing process, systems, and expectations. Your accurate notes, scheduled tours, and consistent follow-up will help the on-site leasing teams stay prepared and ensure each prospect receives a smooth experience from initial inquiry through their property visit.

Who We're Looking For:

• Personable: Comfortable on the phone, able to build rapport quickly, and guide prospects toward scheduling a tour naturally.
• Proactive: Consistently returns missed calls, follows up with prospects, and actively works opportunities without needing reminders.
• Organized: Able to manage multiple prospects, callbacks, follow-up dates, appointments, and property schedules while accurately recording details.
• Tech-Comfortable: Able to learn leasing software, calendar workflows, and other required tools with training.
• Communication: Strong spoken English and able to write clear, straightforward prospect emails, internal notes, and daily reports.
• Experience: Experience in sales, leasing, hospitality, concierge, or a similar customer-facing role is a plus, but not required.

Why Join Us?

• Impact: Play a central role in helping prospective residents take the next step toward finding their new home while supporting stronger leasing activity across a growing property portfolio.
• Culture: Join a team that values proactive communication, accountability, consistent follow-through, and a strong customer experience.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.

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