Business Process Analyst

What youll be doing:

• Analyse and document end-to-end business processes
• Facilitate stakeholder interviews and process discovery workshops
• Create As-Is and To-Be process maps , workflows and swimlane diagrams
• Identify opportunities for simplification, standardisation and automation
• Conduct impact assessments and gap analyses
• Support business process re-engineering and continuous improvement initiatives
• Develop and maintain Standard Operating Procedures, work instructions and operating models
• Help establish process documentation standards and maintain a central process repository
• Ensure documentation supports governance, compliance and internal controls
• Develop training materials, user guides and process walkthroughs
• Support the implementation and adoption of new or improved processes
• Work closely with business, systems, compliance and operational stakeholders

What youll need:

• A degree in Business, Engineering or Computer Science
• Formal Business Analysis training
• 35 years experience as a Process Analyst
• Proven experience producing business and process-flow documentation
• Experience documenting SOPs, work instructions and operating models
• Experience with process re-engineering projects
• Knowledge of process-improvement methodologies
• Strong workshop facilitation skills
• Excellent written and verbal communication skills
• Strong analytical ability and exceptional attention to detail

Highly advantageous:

• A relevant postgraduate qualification
• Training in business process engineering, software development or software products
• Experience within business systems, software products or software development environments

Youll thrive in this role if youre delivery-focused, adaptable, confident with stakeholders and passionate about making processes work better - not just look better on paper.

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