Guest Services Agent

About the Role

Our client is looking for a friendly and attentive Guest Services Agent to join their team in East London . This role is crucial for creating a welcoming and positive experience for all guests upon arrival and throughout their stay. You will be responsible for handling check-ins and check-outs, managing guest inquiries, providing local information, and ensuring guest satisfaction by addressing any needs or concerns promptly and professionally. The ideal candidate is an excellent communicator, possesses a positive attitude, and has a passion for delivering outstanding customer service within the hospitality industry.

Key Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Respond to guest inquiries via phone, email, and in person, providing accurate information and assistance.
• Handle guest requests and resolve any issues or complaints with a focus on guest satisfaction.
• Provide recommendations for local attractions, dining, and activities.
• Process payments and maintain accurate guest records.
• Assist with various administrative tasks as needed to support front office operations.

Requirements

• Previous experience in customer service or a hospitality role is preferred.
• Excellent communication and interpersonal skills.
• A positive and professional attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using computers and standard office software.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Competitive annual salary.
• Staff meals and uniform.
• Opportunities for training and career development.
• Friendly and supportive work environment.
• Employee discounts on hotel services.

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