Reservations Agent

Reservations Agent – Luxury Safari Lodge | Northern Cape

Kendrick Recruitment is seeking a professional, organised and guest-focused Reservations Agent to join a luxury safari lodge in the Northern Cape. This is an excellent opportunity for an individual with a passion for hospitality, strong administrative abilities and a commitment to delivering exceptional guest service.

Key responsibilities:

• Manage reservations enquiries received via telephone, email and online booking platforms.
• Process bookings, amendments, cancellations and special requests accurately and efficiently.
• Provide guests with detailed information regarding accommodation, lodge facilities, rates and experiences.
• Maintain accurate reservation records and ensure all guest information is updated.
• Liaise with the lodge team to communicate arrivals, departures, special occasions and guest preferences.
• Follow up on enquiries and convert potential bookings into confirmed reservations.
• Ensure all guest interactions reflect the high standards expected of a luxury safari establishment.
• Assist with administrative duties and reservation reports as required.

Requirements:

• Previous experience in a reservations role, preferably within a luxury lodge, hotel or safari environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in reservation systems and general computer applications.
• A professional telephone manner and a guest-focused approach.
• The ability to multitask, work under pressure and meet deadlines.
• A proactive attitude and the ability to work independently as well as within a team.
• Knowledge of safari lodge operations and the tourism industry would be advantageous.

Position details:

• Location: Northern Cape
• Property: Luxury Safari Lodge
• Position: Reservations Agent
• Salary: Negotiable, depending on experience

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