- Plumbing trade qualification or recognised plumbing certification.
- Valid trade test/certificate.
- Previous experience in retail, commercial, or industrial plumbing.
- Knowledge of plumbing regulations, health and safety requirements.
- Valid driver’s licence required.
- Ability to work independently and as part of a team.
- Physically fit and able to work in confined spaces and at heights.
- Good communication and problem-solving abilities.
Technical Skills
- Installation, maintenance, and repair of water supply and drainage systems.
- Installation and repair of pipes, valves, taps, toilets, basins, showers, and related fittings.
- Leak detection and repair.
- Unblocking and maintenance of drainage systems.
- Installation and maintenance of hot-water systems and geysers.
- Basic understanding of pumps and water-pressure systems.
- Reading and interpreting plumbing drawings and plans.
- Use of plumbing tools and equipment safely and correctly.
- Fault-finding and preventative maintenance.
- Ability to identify plumbing defects and recommend appropriate solutions.
Personal Skills
- Reliability and punctuality.
- Good workmanship and commitment to quality.
- Ability to follow instructions and company procedures.
- Professional conduct when dealing with Tenants and colleagues.
- Ability to work under pressure and meet deadlines.
- Strong safety awareness.
- Good record-keeping and reporting skills.
- Knowledge of building management systems.
- Computer literacy for maintenance reports and job cards.
Overview/Principle Functions
A plumber is responsible for installing, maintaining, inspecting, and repairing plumbing systems, including water supply, drainage, sanitation, pipes, fixtures, pumps, and geysers. The role includes preventative maintenance, fault-finding, emergency repairs, and ensuring compliance with safety and plumbing standards. The ideal candidate should be technically skilled, reliable, safety-conscious, and able to work independently or as part of a team, with strong problem-solving, communication, and attention-to-detail skills.
Key Tasks
Key Performance Area / Main
Output
Detailed Description / Inputs
Plumbing Maintenance
- Carry out routine and reactive plumbing maintenance across the properties
- Repair and maintain water supply, drainage, sanitation, piping, taps, toilets, basins, showers, geysers, pumps, valves and related plumbing equipment.
- Identify and repair leaks, blockages, burst pipes, faulty valves and other plumbing faults.
- Conduct inspections to identify potential plumbing failures and maintenance requirements.
- Ensure all plumbing work is completed efficiently and to the required standard.
Property & Tenant Support
- Attend to plumbing faults and maintenance requests reported by tenants.
- Provide professional and efficient technical support to tenants and property management.
- Investigate plumbing complaints and determine the cause of faults.
- Minimise disruption to tenants and property operations when carrying out maintenance.
- Communicate maintenance requirements, findings and progress to the Property Manager or Facilities Manager.
Compliance & Health and Safety
- Keep up to date with current plumbing regulations,standards and health and safety requirements applicable to the property’s plumbing systems.
- Ensure all plumbing work complies with applicable legislation, building requirements and company procedures.
- Use tools, equipment and materials safely and correctly.
- Identify and report potential health, safety and environmental risks associated with plumbing systems.
- Maintain safe and clean work areas during and after maintenance activities.
Preventative Maintenance & Reporting
- Complete scheduled preventative maintenance according to the property’s maintenance plan.
- Maintain accurate records of inspections, faults, repairs, and maintenance activities.
- Report recurring faults and major electrical issues to management.
- Assist with budgeting and identifying electrical maintenance and replacement requirements.
- Recommend energy-saving opportunities and improvements where applicable.
Contractor Management
- Supervise and coordinate external plumbing contractors when required.
- Verify that contractors comply with property procedures, health and safety requirements and relevant plumbing standards.
- Inspect completed plumbing work and report any defects, poor workmanship or non-compliance.
- Assist with obtaining quotations and evaluating plumbing maintenance and replacement requirements.
- Monitor contractor work to ensure quality, timelines and agreed specifications are met. Emergency preparedness and business continuity activities.
Emergency & Standby Duties
- Respond promptly to plumbing emergencies, leaks, burst pipes, blocked drains and equipment breakdowns.
- Participate in standby and after-hours call-outs where required.
- Assist during water supply interruptions, flooding, major leaks and planned shutdowns.
- Isolate water supplies and implement appropriate temporary measures during emergencies.
- Support the property team during emergency preparedness and business continuity activities.
Tools, Equipment & Stock Control
- Maintain plumbing tools, equipment and machinery in good working condition.
- Ensure appropriate tools and materials are available for scheduled and reactive maintenance.
- Monitor plumbing-related stock and report shortages or replacement requirements.
- Use materials responsibly and minimise unnecessary wastage.
Quality & Customer Service
- Ensure all plumbing repairs and installations are completed to a professional standard.
- Maintain a professional and courteous relationship with tenants, contractors and property staff.
- Ensure maintenance requests are attended to within agreed response times.
- Follow up on completed work to confirm that plumbing issues have been resolved effectively.
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