Snr Market Coordinator / Group Account Director

Company description

Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world’s first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways. No more guesswork. No more waste.

Just content that works, working a lot harder.

Overview

Title: Snr Market Coordinator / Group Account Director

Location: Johannesburg or Cape Town South Africa

Reporting to: Business Lead

The Snr Client Manager will serve as the primary liaison between clients, markets, partner agencies, and internal teams to drive the successful execution of day-to-day projects. This role requires strong collaboration, relationship-building, and management skills to ensure that all project deliverables are aligned with client expectations and brand standards.

Responsibilities

CLIENT AND PARTNER COMMUNICATION:

• Act as the main point of contact for clients and partner agencies in managing day-to-day project execution.
• Facilitate effective communication, ensuring that all parties are kept informed of project updates, timelines, and deliverables.
• Gather and relay client feedback to ensure all needs and expectations are met.

EXPECTATION MANAGEMENT:

• Set and manage client and partner expectations, establishing clear objectives and deliverables for each project.
• Develop comprehensive project plans and timelines, ensuring all stakeholders are aligned and informed.
• Proactively address any changes or issues, maintaining transparency with clients and partners.

COLLABORATION ACROSS TEAMS:

• Work closely with creative, production, clients, and partner agencies to ensure smooth project execution.
• Collaborate on developing innovative solutions that meet project requirements and enhance client satisfaction.
• Facilitate brainstorming sessions and meetings to align creative and strategic directions.

RELATIONSHIP BUILDING:

• Cultivate and maintain strong relationships with all client and agency stakeholders.
• Engage in regular touchpoints with clients to understand their evolving needs and business objectives.
• Build trust and credibility through consistent and reliable project management.

QUALITY ASSURANCE:

• Review content and creative outputs from the Studio to ensure they meet client expectations and adhere to brand guidelines.
• Maintain high standards of quality and consistency across all deliverables.
• Provide constructive feedback to creative teams for any necessary revisions or enhancements.

Key Performance Indicators (KPIs)

FINANCIAL MANAGEMENT

• Per project budget adherence and cost management
• Financial forecasting accuracy
• Identification and delivery of cost efficiencies
• Generation of incremental revenue and growth opportunities

BRAND & CLIENT MANAGEMENT

• Contribute positively to client satisfaction and relationship health
• Client retention and account growth
• Stakeholder engagement and communication effectiveness
• Resolution of client issues and escalations
• Identification and conversion of upsell and cross-sell opportunities

STRATEGIC PLANNING & RISK MITIGATION

• Proactive identification and management of client risks
• Development and implementation of mitigation and contingency plans
• Continuous improvement of operational processes

LEADERSHIP & COLLABORATION

• Cross-functional collaboration effectiveness
• Team engagement and performance
• Governance and process compliance
• Effective decision-making and issue resolution
• Contribution to business planning and organisational objectives
• Participation in a high-performance, client-centric culture

Qualifications

• 7+ years of experience in client relationship building, content management, financial planning, and brand management
• Strong leadership skills with a strategic mindset and ability to communicate effectively.
• Excellent analytical skills and financial acumen.
• Proactive, forward-thinking approach with strong problem-solving capabilities.

Additional information

Publicis Groupe Africa is an equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan.

All appointments will be based on qualifications, experience and best fit but preference will be given to candidates from designated groups.

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