Front Office Supervisor - Business Hotel

About the Role

Our client is looking for a proactive and organized Front Office Supervisor to manage the reception operations at their busy business hotel in Randburg . This role is crucial in ensuring a welcoming and efficient check-in/check-out process for all guests, particularly business travelers. You will lead a team of front desk agents, handle guest inquiries, and maintain high service standards. The ideal candidate is a natural leader with excellent communication skills and a commitment to providing exceptional guest experiences, contributing to the hotel's reputation for professionalism and convenience in Gauteng .

Key Responsibilities

• Supervise front desk staff, providing training, guidance, and performance feedback.
• Ensure efficient and accurate handling of guest check-ins, check-outs, and reservations.
• Manage guest inquiries, requests, and resolve issues promptly and courteously.
• Maintain a high standard of cleanliness and organization at the front desk.
• Assist with scheduling, payroll, and inventory for front office supplies.
• Coordinate with other hotel departments to ensure seamless guest service.

Requirements

• Previous experience as a Front Desk Agent or Front Office Supervisor.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including shifts, weekends, and public holidays.
• Good communication skills and a professional appearance.

Benefits

• Competitive hourly wage and potential for overtime.
• Comprehensive benefits package including medical aid.
• Staff accommodation or housing allowance may be available.
• Opportunities for professional development and career advancement within the hotel.
• Positive and collaborative work environment in Randburg .

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