Artificial Intelligence Specialist

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar Technologies is looking for AI Delivery Lead in Cape Town

Job Spec

The AI Delivery Lead owns end-to-end delivery of AI tools for our customer alongside their business and technology teams.

Associate will be the single point of accountability for delivery: shaping use cases with business stakeholders, guiding the solution design, leading a blended onsite and offshore team, and taking solutions from proof of concept to production. Associate will also act as a trusted advisor on responsible AI, security and adoption.

Key responsibilities

• Bachelor's or Master's degree in Computer Science, Engineering, Data Science or a related field.
• 15+ years in IT services delivery, with 3+ years leading AI/ML or GenAI programmes.
• Proven record of taking at least 2 AI solutions from proof of concept to production, ideally on Azure.
• Experience managing teams of 10+ across locations.
• Priority AI use cases delivered to production on schedule and within budget.
• Agreed business KPIs met, such as time saved, accuracy or cost reduction per use case.
• High customer satisfaction scores and a healthy pipeline of follow-on AI use cases.
• Zero critical security or compliance incidents; responsible AI controls in place for every solution.
• Logic Apps
• API Management
• Key Vault

AWS

• Amazon Bedrock
• SageMaker
• Lambda
• S3
• IAM
• Hybrid and Multi-Cloud Integration

Data & Governance

• Data Quality Management
• Data Governance Frameworks

Delivery & Leadership

• SAFe Exposure
• Estimation and Planning
• Commercial & Budget Management
• RAID Management
• Executive Stakeholder Management

Delivery leadership

• Own scope, timelines, budget, quality and risk for the AI programme across all use cases.
• Run delivery using Agile/Scrum, including sprint planning, backlog management and release planning.
• Take use cases from discovery and proof of concept through pilot to production rollout.
• Track and report status, RAID items, KPIs and value realisation to customer and internal leadership.
• Run discovery workshops to identify, prioritise and define AI use cases with clear success criteria.
• Manage expectations, change requests and escalations; build long-term trust and grow the account.
• Lead a blended onsite and offshore team of data scientists, AI engineers, developers and testers.
• Coordinate across time zones with the offshore delivery centre.
• Mentor team members and build reusable accelerators and delivery playbooks.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed.

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