Customer Service Representative - Richards Bay

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team at the Richards Bay retail store. You will be the first point of contact for customers, providing assistance with inquiries, processing transactions, and ensuring a positive shopping experience. This role is vital for maintaining customer loyalty and reflecting the brand's commitment to excellent service within the local community. The ideal candidate is patient, empathetic, and skilled at problem-solving.

Key Responsibilities

• Greet customers warmly and assist them with product location, information, and selection.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner.
• Maintain a clean and organized sales floor and checkout area in the Richards Bay store .
• Provide product knowledge and recommendations to enhance the customer's shopping experience.

Requirements

• Previous experience in customer service or retail sales is preferred.
• Excellent communication and active listening skills.
• Familiarity with POS systems and basic computer operations.
• Ability to remain calm and professional under pressure.
• A strong commitment to providing outstanding customer service in Richards Bay .

Benefits

• Competitive hourly wage with opportunities for overtime.
• Employee discounts on a wide range of products.
• On-the-job training and development opportunities.
• A supportive team environment focused on customer satisfaction.
• Contribute to a well-regarded retail brand within the Richards Bay community.

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