Remote Field Service Technician - Telecoms

About the Role

Our client is actively seeking a dedicated Remote Field Service Technician to join their distributed technical support team, servicing clients across South Africa . While based remotely, this role involves extensive travel to customer sites for installations, maintenance, and troubleshooting of telecommunications equipment. You will be the face of the company on-site, providing essential technical expertise and ensuring customer satisfaction. This position is perfect for an independent and resourceful individual who enjoys problem-solving and thrives in dynamic, on-the-go environments, contributing to the seamless operation of essential telecoms infrastructure from a remote base.

Key Responsibilities

• Perform on-site installations, configurations, and maintenance of telecommunications equipment, including routers, switches, and wireless infrastructure.
• Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to client services.
• Conduct site surveys and assessments to determine optimal equipment placement and network configuration.
• Provide technical training and support to end-users and client IT staff as needed.
• Document all service activities, findings, and resolutions accurately in the company's CRM system.
• Adhere strictly to safety protocols and company procedures while working at client locations across various regions, including potential travel to Durban and surrounding areas.

Requirements

• Diploma or equivalent qualification in Electrical Engineering, Telecommunications, or a related technical field.
• 3-5 years of hands-on experience as a field service technician, preferably within the telecoms industry.
• Proficiency in troubleshooting and repairing a wide range of telecommunications hardware and software.
• Strong understanding of network protocols and cabling standards.
• Ability to work independently, manage time effectively, and travel extensively as required.
• Excellent communication and customer service skills, with a proactive approach to problem-solving.

Benefits

• Competitive salary with travel allowances and per diem.
• Company-provided vehicle, mobile phone, and laptop.
• Comprehensive health and retirement benefits package.
• Opportunities for continuous learning and advancement within a growing company.
• A flexible remote work arrangement for administrative tasks when not traveling, supporting a balanced lifestyle.

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