Service Desk Consultant (L1) x 2

Minimum Requirements Qualifications - Matric (Grade 12). - Relevant IT qualification (Certificate, Diploma, or Degree) will be advantageous. - ITIL Foundation Certification will be advantageous. Experience - 35 years experience in an IT Service Desk or Technical Support environment. - Experience providing first-line technical support remotely and onsite. - Experience working with ticketing systems and service management tools. - Strong troubleshooting and problem-solving skills. Key Responsibilities - Provide Level 1 technical support to clients and end users. - Log, manage, and resolve incidents and service requests within agreed Service Level Agreement (SLA) timeframes. - Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, and basic network-related issues. - Escalate unresolved issues to the appropriate support teams. - Maintain accurate records of incidents, resolutions, and customer interactions. - Follow service desk procedures and incident management processes. - Assist with system installations, configurations, and user support where required. - Deliver professional customer service and maintain positive client relationships. Salary Market-related.