Outbound Transport Manager

Purpose of the Job

To take full responsibility for all outbound warehousing, logistical, and related operational functions at the Cape Town branch. This includes, but is not limited to, managing and optimising the warehousing function, picking, packing, dispatching, stock control, systems, distribution, reporting, and staff management to ensure compliance and customer satisfaction at all times.

Key Performance Indicators (KPIs)

• Deliveries on time in full (OTIF) sustained at >95%
• Stock write-offs < 0.2% of turnover
• Ongoing reduction of customer complaints

Key Responsibilities

• Generate daily OTIF reports based on the previous day's picking slips
• Review the automated back order list to ensure stock arrivals are dispatched and due dates are met
• Allocate vehicles daily based on delivery areas, weights, and number of pallets per order
• Calculate customer/trip gross profit and cost per kilogramme to ensure customers remain profitable
• Constantly monitor delivery routes to maximise truck space, reduce costs, and eliminate overtime
• Obtain courier quotes for outlying orders and determine the most cost-effective delivery method
• When using couriers, ensure customers and the credit controller receive scanned copies of invoices and waybills
• Review daily vehicle check sheets to record mileage and identify vehicle or tyre issues
• Monitor daily mileage per vehicle to stay within mileage bands and minimise hire costs
• Ensure vehicles are serviced at appropriate intervals
• Check the tracker application to verify correct overtime capture and payment
• Monitor trackers to ensure drivers operate safely, avoid unnecessary stops, and minimise time spent at customers
• Complete daily vehicle loading sheets
• Prepare trip sheets per vehicle
• Capture Inter-Warehouse Requisition transfers when stock is moved to other branches
• Process orders and ensure customer deliveries are fulfilled
• Reconcile fuel and courier accounts
• Assist with machinery quotes, invoices, and delivery planning
• Receive customers’ cash payments and verify before handing over to accounts
• Ensure drivers undertaking overnight trips have appropriate accommodation and allowances for meals

Required Minimum Education & Work Experience

• Minimum of 5 years solid outbound (despatch) or logistics experience within a manufacturing environment
• Degree or diploma in Operations, Logistics, or Supply Chain Management is essential
• Reliable own transport and a valid driving licence
• Detail-oriented with excellent planning skills
• Knowledge of stock control, processing, and the ability to report on variances
• Task-focused with a strong work ethic
• Minimum of 3 years’ experience in staff management