Support Engineer L1 / L2 (Networking & Voice)

THE ROLE
Youll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. Youll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution.

WHAT YOULL DO

• Diagnose and resolve network, voice and connectivity issues
• Analyse traffic and performance to spot bottlenecks and improvements
• Configure devices, run upgrades and keep things secure
• Log tickets and build knowledge base articles
• Work with clients and internal teams to find solutions
• Join the on-call rotation and travel to client sites occasionally

WHAT YOU BRING

• Networking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2)
• Exposure to VoIP, SIP and unified communications
• Familiarity with vendors like Cisco, Juniper, Avaya or Microsoft
• Sharp analytical skills and a genuine love of problem solving
• Great communication, able to explain tech simply to non-techies
• Relevant certifications - CCNA essential. CCNP or voice/VoIP are a big plus

YOU ARE

• Passionate, dynamic and full of VOOMA
• A self-starter who studies, experiments and asks questions without being told
• Hungry to grow and willing to do what it takes to get there
• Detail-focused, adaptable and a great team player

NOT A FIT IF youre looking for a quiet seat and a slow pace. This is for someone who wants to be great at this, and fast.
Ready to level up your career? Apply now with your CV.