Digital Solution specialist

Digital Solutions Specialist - Simple Job Specification

Role: Digital Solutions Specialist

Industry: Telecommunications / Digital Platforms

Key Responsibilities

• Understand digital platforms, network integrations, system flows and telecom architecture.
• Support day-to-day digital projects, system improvements and service delivery.
• Design and document high-level and detailed technical solutions.
• Translate business requirements into clear technical requirements.
• Work with APIs, microservices and cloud-based platforms to modernise legacy systems.
• Analyse system issues, troubleshoot complex technical problems and support resolution.
• Perform and understand Wireshark/network traces and basic network troubleshooting.
• Work with product owners, business teams, technical teams and global vendors.
• Manage and coordinate service providers and vendors.
• Lead and guide developers and support project delivery.
• Ensure digital platforms follow security, governance, regulatory and compliance requirements.
• Support Auth0 and Single Sign-On (SSO) implementations.
• Prepare technical documentation, processes, procedures, user stories and use cases.
• Maintain system architecture, topology, capacity and utilisation documentation.
• Participate in testing, regression testing, acceptance testing and go-live activities.
• Track project progress, milestones, risks and vendor deliverables.
• Develop technology roadmaps for platform upgrades, replacements and modernisation.
• Support audit findings and ensure corrective actions are completed.
• Prepare reports and analyse system/data information using SQL, Excel or reporting tools.
• Work with operations teams and vendors to resolve customer-impacting issues.

Required Skills & Experience

• Experience in Digital Platforms / Digital Solutions within Telecommunications.
• Experience with VAS, digital services or telecom systems.
• Strong understanding of networking, IP and OSI layers.
• Good understanding of APIs, microservices and system integration.
• Experience with Auth0 and SSO is important.
• Good SQL/database skills; Oracle or MySQL preferred.
• Basic scripting/programming knowledge in Python, Perl, SQL or Linux/Unix Shell.
• Experience in Systems Analysis and Solution Design.
• Ability to create technical documentation, functional requirements and system procedures.
• Experience working with vendors and geographically diverse teams.
• Good troubleshooting and analytical skills.
• Knowledge of Wireshark and network traces.
• Cloud and virtualisation experience is advantageous.
• Knowledge of SS7, SIGTRAN or SIP is advantageous.
• Experience with telecom architecture and mobile network infrastructure is advantageous.

Key Competencies

• Systems Analysis & Design
• Digital Platform Integration
• API & Microservices
• Telecom/Network Knowledge
• Auth0 & SSO
• SQL & Scripting
• Technical Documentation
• Solution Architecture
• Troubleshooting
• Vendor Management
• Project Delivery
• Testing & Go-Live Support
• Governance & Compliance
• Stakeholder Management

Ideal candidate: A Digital/Systems professional with telecommunications experience, strong integration and networking knowledge, hands-on troubleshooting ability, and experience translating business requirements into technical solutions.

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