New Member & Sales Host

About the Role

This role sits within the Acquisitions team and is responsible for inspiring people to begin their wellness journey. It delivers an exceptional sales and onboarding experience, ensuring every new member feels welcomed, valued and supported through their first 90 days. The postholder acts as the club's first impression and plays a core part in building long-term member relationships.

Key Responsibilities

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Required Experience & Qualifications

• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills - warm, confident and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

Preferred Skills

• Previous experience in sales, hospitality, wellness, or customer-facing environments.

Workplace

Full time, 40 hours per week.

Benefits & Perks

• 33 days (including bank holidays) annual leave, plus a Celebration Day.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance, supporting loans, savings plans and personal finance expertise.
• Access to the Health Heroes employer assistance programme, including 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, with no tenant charges.
• Access to ePoints, offering online discounts to retailers.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.

About the Company

Virgin Active offers the opportunity to be part of a brand redefining the future of wellness, with a premium environment, industry-leading facilities, development and progression opportunities, access to a vibrant, engaged member community, and a platform to build career, reputation and impact.

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