Sales Representative

Summary:

• Drive sales growth and ensure retention of customer base

FUNCTIONS / RESPONSIBILITIES:

Implementation of Sales Strategy and Plan

• Ensure customer base reaches budget by using influence.
• Drive sales and customer retention.
• Recruit New Customers in line with set targets
• Manage a set base of customers and call on them as per agreed frequency and plan.
• Sustainably grow sales and margin for assigned group of customers
• Reactivate dormant customers in line with agreed targets.

Business/Customer Reviews

• Review customer performance on a weekly basis and report to line manager.

Monthly Reports and Data

• Adhere to all Sales/Margins and review all the information against budget and report monthly.
• Update customer base information daily.
• Compile a detailed monthly report of all monthly activities as agreed with line manager.
• Submit the report 2 days after month end
• Ensure Data integrity, load and check customer information on the system.
• Ensure data is always kept up to date

Customer Service and Orders

• Maintain customer base and relationships through regular interaction as per call schedule
• Prepare calls before calling on the customer.
• Ensure customers’ needs are understood
• Manage all customer queries and or complaints timeously and ensure they are kept up to date on progress
• Place and Follow up on customer orders
• Keep Store and Merchandise stakeholders informed of any stock returns
• Compile and distribute broadsheets/catalogues to encourage customers to come in and shop

Product Knowledge

• Ensure always up to date with latest knowledge on stores, features, advantages and benefits of products, uses of products and stock levels

New Business and surveying target market

• Survey and canvass areas for new business
• Recruit new customers each month in line with target
• Monitor and report back on market trends such as competitor activity, opportunities, threats etc.
• Cold calling with sales material and brochures.
• Follow up on referrals
• Conduct price surveys on competitors
• 12
• Implement SWOT analysis on Customers (Strengths/Weaknesses/Opportunities/Threats)
• Complete customer service surveys on a monthly basis

We encourage people with disabilities to apply.

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 / Matric essential
• Tertiary qualification advantageous
• A valid Driver’s license
• SAP
• Proven track record of excellent sales achievements
• Minimum of three (3) years relevant sales experience in a similar customer service or sales role
• Computer literacy (Word, Windows, PowerPoint, Excel)
• Understanding of Retail and wholesale environment
• Understanding of the hospitality industry

Competencies & Skills:

• Exceptional Communication both written and spoken
• Project management
• Creative approach to work
• Strong Attention to Detail
• Ability to Work Without Supervision
• Excellent Time Management Skills
• SharePoint

Employment Equity Policy Requirements may be applicable

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role.

Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviours that do not align with Massmart’s values, we encourage you to speak up.

Email: ethics@walmart.com

Phone: 0800 20 32 46

Your voice matters, and we are here to support you

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