Import Controller

PURPOSE OF THE JOB

To control client’s shipments, liaising with shipping lines, airlines, customs and transporters. To keep clients updated on their shipments with status reports. To ensure that shipments are cleared timorously, to avoid any unnecessary storage and demurrage. while maintaining our core values (Teamwork, Trust, Innovation, Respect, Integrity and Quality) and culture.

KEY CUSTOMERS

• The Clients
• SARS and Customs
• Savino Managerial and Supervisory Staff
• Savino Employees

KEY PERFORMANCE AREAS

KEY JOB OUTPUTS

Arrange for collection of cargo

• Ensure cargo is collected as per customer’s request.

Secure booking with airline/shipping line

• Check if any inspection or fumigation is required.

On time clearance

• Achieve no less than 95% on time clearance for total shipments handled against the specified timeframes.

To achieve and maintain a 100% on time delivery service level.

• Cargo needs to be timeously delivered to airport/port and storage needs to be avoided at all costs.

On time shipping documents

• All shipping documents dispatched within specified time frame.

To ensure that all queries are dealt with efficiently and are attended to or resolved within 48 hours.

• Revert to clients with solutions.

100% Completeness of L-Shipping

• Ensure each file is closed on L-Shipping after invoicing

To achieve and maintain 95% on time invoicing service level.

• To request charges before delivery to ensure the invoice is generated before or on delivery date.

Reach Monthly and Quarterly Target

• Ensure charges received are correct and loaded accordingly on L-Shipping

Files per minute under 450 minutes

• Ensure files are closed within 450 minutes.

No Customer complaints / Lifelines

• To ensure customer needs are always met.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Matric with Mathematics
• Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification.
• 3 - 5 years’ experience in Imports Clearing and Forwarding

SKILLS AND KNOWLEDGE REQUIRED

Skills

• Computer Skills
• Mathematical analysis
• Trend analysis
• Negotiation skills
• Time management
• Customer engagement
• Query Resolutions
• Excellent interpersonal skills
• Excellent communication skills
• Balance finely between objectivity and subjectivity
• Think strategic & solution orientated
• Change losses (risks) into profits (opportunities)

Knowledge

• L-shipping and Shipshape
• Clearing procedures
• Import procedures
• Customs procedures
• Carrier (shipping lines) processes and procedures (requirements)
• Transporter and network processes and procedures (requirements)
• Disputes, resolutions and settlements
• Savino Del Bene rate / pricing structure(s)
• Service provider(s) rate / pricing structure(s)
• Savino Del Bene client / sector structure(s)
• Savino Del Bene network structure(s)
• Alternatives available within the service offerings and sectors
• Industry relatedness and the type of services offered
• How activities can be priced
• How synergies can be achieved
• Market powers

PERSONAL ATTRIBUTES/BEHAVIOURS/ATTITUDES

• Propensity to own
• Propensity to hand off
• Disciplined
• Resilient
• Frustration Handling
• Conflict Handling
• Problem Solving
• Responsiveness
• Self-confidence
• People Positive
• Attention to detail and Accuracy
• Professional and Presentable at all times
• Remain calm and collected when handling Pressure

All applicants for this position must understand and adhere to Savino’s core values.

• Teamwork: Work together to achieve our common goals, ensuring our competitive edge and developing better solutions; Principles: Utilize our collective experience and the power of teams.
• Trust: An unwavering confidence in each other and our Abilities to do the right thing; Principles: Delegate authority to the appropriate level. Retain accountability for delegated work. Meet the expectations of your role. Honor agreements.
• Innovation: Striving for a better way and leading the market into technology and customer service; Principles: Learn from mistakes. Regard all ideas as good ideas. Look beyond the horizon. Encourage learning and acceptance of challenge.
• Respect: Appreciate and consider each other and our differences. Confidentiality of our Clients; Principles: Talk with people rather than about them. Seek and listen to the views of others. The client’s interests come first.
• Integrity: Committed to be open and honest in all our dealings internally and externally. We pride ourselves on always doing what is right. Principles: Ensure constructive and open communication and conversation. Ensure visibility of decision‑making processes. Honor your promises and agreements.
• Quality: Maintaining world‑class standards in all our work, no matter how big or small the job. Principles: Quality Engagement, Quality Leadership, Quality Process, Continuous Improvement, Evidence‑based Decision‑Making, Relationship Management and Quality Branding

Closing Date

Friday, 02 October 2026

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