After Sales Technical and Admin Support - Pietermaritzburg

Technical Competencies & Experience:

1. Manage all levels of technical inquiries, providing comprehensive support to both dealers and end-users.
2. Partner with the Service Manager to facilitate knowledge transfer, deliver technical support for new product launches, and recommend essential spare parts.
3. Circulate critical technical documentationincluding Service Bulletins (SBs) and Workshop Manuals (WMs)to relevant internal and external stakeholders.
4. Collaborate with the Training and Service Managers to develop and deliver multi-level training programs as required.
5. Oversee warranty administration via Web Warranty, manage product returns, and coordinate the teardown and analysis of returned units.
6. Maintain and update flat-rate time charts to optimize standard operating times for product repairs.

Behavioural Competencies:

1. Communication: Strong interpersonal and communication skills, with the ability to maintain composure and performance in a fast-paced, high-pressure environment.
2. Administration: Excellent organizational and administrative skills, complimented by a professional telephonic manner.
3. Stakeholder Relations: Proven ability to manage customer relations effectively while maintaining strong, collaborative internal staff relationships.
4. Industry Knowledge: In-depth knowledge of outdoor power products, specifically forest and garden equipment.
5. Execution: A self-motivated, proactive approach with a sense of urgency to meet deadlines and drive impactful results.
6. Quality Assurance: High level of precision, thoroughness, and attention to detail in all tasks.
7. Mobility: Flexibility regarding working hours and a willingness to travel extensively as required.
8. Technical Competency: Comprehensive technical expertise in two-stroke and four-stroke engines, including advanced diagnostics, mechanical/electrical fault-finding, servicing, and repairs.

IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.

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