Training Officer

Role Overview

The Training Officer will lead technical training, skills development, and employee enablement across milling operations. This role ensures that all operational personnel achieve full competence in standard operating procedures (SOPs), technical milling practices, quality standards, and food safety protocols. Working closely with departmental leadership and Human Resources, the role identifies skills gaps, implements structured development plans, and fosters operational excellence.

Key Responsibilities

• Training Delivery & Competence Assurance:

  • Facilitate in-house SOP training and conduct regular assessments to evaluate operational competence.

  • Train staff on technical milling machinery, processes, and role-specific requirements outlined in performance contracts.

  • Introduce and guide new hires through structured onboarding and technical coaching to ease their functional integration.

  • Prepare training strategies and deliver targeted upskilling when processes, equipment, or procedures change.

• Skills Gap Analysis & Talent Development:

  • Conduct detailed training needs analyses (TNAs) in collaboration with HR to identify operational skills gaps.

  • Assist department heads and HR in identifying high-potential talent for future succession and career progression.

  • Monitor performance progress, maintain individual development records, and provide actionable assessment feedback.

• Quality, Food Safety & Compliance:

  • Support compliance with regulatory requirements, company policies, and standards including HACCP, Prerequisite Programs (PRP), and ISO 22000:2018.

  • Coach personnel on food safety hazard identification, risk assessment, and operational control points.

  • Identify root causes of non-conformances and elevate findings to departmental management.

• Occupational Health, Safety & Environment:

  • Promote occupational health and safety (OHS) standards, safe operating procedures, and proper PPE compliance.

  • Participate actively in OHS committee activities, incident investigations, risk assessments, drills, and safety simulations.

• Training Administration & Reporting:

  • Maintain comprehensive, auditable training records, including signed attendance registers and confirmation declarations.

  • Compile technical training reports, competency matrices, and compliance tracking for HR and operations management.

Minimum Requirements

• Education: National Senior Certificate (NQF Level 4) or equivalent.

• Technical Qualification: SAGMA or GMF accredited milling qualification.

• Experience: Minimum of 5 years of practical experience working as a Miller.

• Training Background: Prior experience as a technical trainer, instructor, or mentor within an industrial or milling environment is highly advantageous.

• Language Skills: Fluent verbal and written English communication skills; proficiency in a third indigenous African language is required.

• Licensing: Valid South African driver’s license with access to own reliable transport.

Required Competencies & Skills

• Strong technical knowledge of industrial milling processes, plant equipment, and standard operating procedures.

• Practical understanding of food safety management systems (ISO 22000, HACCP, PRP).

• Proficiency in diverse instructional, coaching, and competency assessment methods.

• Excellent interpersonal, coaching, and mentoring skills.

• Strong technical writing and reporting capabilities.

• High level of integrity, assertiveness, attention to detail, and problem-solving ability.

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