E-commerce Operations & Customer Support Coordinator

E-commerce Operations & Customer Support

Coordinator

OVERVIEW

We are recruiting on behalf of our client for an E-commerce Operations & Customer SupportCoordinator. Our client is a US-based e-commerce business in the clothing industry, looking for a reliable and detail-oriented coordinator to support their day-to-day operations. This is a remote role that requires consistent availability and alignment with US Eastern Standard Time (EST) business hours. The right candidate will be someone who can be trusted to take clear instructions, execute them accurately, and keep things moving without the need for follow-up or correction from the business owner.

KEY RESPONSIBILITIES

• Handle customer inquiries and communications across email, WhatsApp, and other platforms in atimely and professional manner
• Create, update, and maintain online product listings for clothing items, ensuring accuracy andconsistency across all entries
• Manage general administrative tasks and day-to-day operational responsibilities as directed
• Keep product information, records, and internal systems organized and up to date at all times
• Monitor and respond promptly to messages, requests, and instructions throughout the workday
• Manage multiple tasks and shifting priorities simultaneously without compromising quality orturnaround time
• Proactively flag issues, follow through on outstanding items, and take full ownership of assignedresponsibilities

REQUIREMENTS

• Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6qualification is advantageous
• Proven experience in a customer service, e-commerce, or administrative support role
• Reliable high-speed internet connection and a suitable home office setup for remote work
• Strong written English communication skills with a professional and customer-friendly tone
• Comfortable working during US Eastern Standard Time (EST) business hours
• High degree of digital literacy, including confidence using email platforms, messaging tools, andonline systems

PREFERRED EXPERIENCE

• Prior experience managing product listings on e-commerce platforms such as Shopify,WooCommerce, or similar
• Experience supporting a business owner or senior stakeholder in a remote capacity
• Familiarity with the clothing or retail industry, including product categorization and terminology
• Experience using project management or task-tracking tools such as Trello, Asana, or Notion

KEY COMPETENCIES

• Strong communication skills
• High attention to detail
• Strong organizational skills
• Ability to work independently
• Professionalism and reliability

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