Retail Store Manager

Our client is looking for a Store Manager to oversees daily operations, drive sales performance, manage stock, and lead staff to deliver excellent customer service.

Key Responsibilities:

• Drive store turnover and ensure sales targets are consistently achieved.
• Monitor sales performance, identify opportunities for improvement and implement strategies to increase revenue.
• Take ownership of store performance, budgets and key sales metrics.
• Manage operating costs and contribute to the overall profitability of the store.
• Oversee daily store operations, including opening and closing procedures.
• Maintain high standards of cleanliness, safety and operational efficiency.
• Ensure company policies and procedures are consistently followed.
• Remain hands-on and actively involved in the day-to-day running of the store.
• Monitor and manage stock levels to ensure product availability.
• Oversee stock receiving, stock replenishment and merchandising on the sales floor.
• Implement effective stock control procedures and minimise stock losses.
• Ensure stock is handled accurately and efficiently.
• Recruit, train, mentor and supervise store employees.
• Motivate the team to achieve sales targets and maintain high service standards.
• Foster a positive, productive and accountable working environment.
• Manage staff performance, attendance and daily responsibilities.
• Ensure the store consistently meets visual merchandising and presentation standards.
• Maintain an attractive, organised and well-presented sales floor.
• Ensure products are displayed appropriately and reflect the brand's image.
• Deliver an excellent customer experience by meeting and exceeding customer expectations.
• Handle customer queries, complaints and concerns professionally.

Minimum Requirements:

• Matric / Grade 12.
• At least 1 year of Store Manager experience, with 2 years of retail management experience preferred.
• Previous experience in a clothing or related retail environment will be advantageous.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• A good understanding of sales targets, budgets, financial performance and cost management.
• Strong organisational, problem-solving and decision-making abilities.
• A hands-on, adaptable approach to store management.
• Willingness to work flexible retail hours, including weekends and evenings where required.

Please note: Only candidates who meet the minimum requirements will be considered for the role.

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