Medical Receptionist - Mossel Bay

Provide support to a Pulmanologist / Specialist Physician who will be based in Mossel Bay and starting a practice in early 2027.

Duties will include, but are not limited to:

Reception:

• Answering of all calls in a professional, courteous and efficient manner.

• Take messages and ensure they are actioned by relevant person.

• Maintain the issue logbook for all messages and matters that arise on a daily basis.

• Assist with phone, email or sms patients with feedback from doctor regarding messages left.

• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.

• Assist with preparing all files for following day’s appointments.

• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.

• Assist with checking that all patient details on file are still up to date and obtain new details if relevant.

• Open accounts and capture all relevant information accurately on system for new patients.

• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.

• Assist with obtaining patient results and related correspondence (lab results, radiology etc).

• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised.

• Providing quotations for all patient procedures.

• Assist patients with authorisations.

• Assist with doctors’ reports, thank you letters (where necessary).

• Keeping track of pharmacy accounts and stock per Doctor.

Accounts:

• Bill patients accordingly and collect payment where necessary.

• Accept money (cash or card) write receipts.

• Allocate patient payments.

• Ensure all theatre billings have been completed by the doctor within 48 hours.

• Liaise with the Bureau on patient related queries and assist with debt collection.

• Month end processing.

• Daily banking given to the doctor.

• Maintain Petty Cash.

• Maintain attendance register.

General:

• Schedule all admin related appointments with the doctor and the various service providers

• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.

• Maintain all supplier contracts and agreements.

• Ordering stock from various places: pharmacies, stationers etc

• Support of various marketing initiatives.

• Assist the doctor with all office admin related tasks.

• Maintaining the CPD register.

Qualifying criteria:

• Driver's license and own vehicle

• Fully bilingual in English and Afrikaans - non-negotiable

• Experience working within paperless environment

• Strong computer literacy - preferably exposure to Vericlaim

• Available to commence on 1 January 2027

All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so.

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