Networking Managed Services Engineer (L1)

Networking Managed Services Engineer (L1)

Cape Town, South Africa | Posted on 12/10/2026

Join a company that is pushing the boundaries of what ispossible. We are renowned for our technical excellence and leading innovations,and for making a difference to our clients and society. Our workplace embracesdiversity and inclusion - it's a place where you can grow, belong and thrive.

Key Responsibilities

• Monitorclient network infrastructure, systems, and services to ensureavailability and performance.
• Identify,investigate, troubleshoot, and resolve Level 1 incidents and servicerequests within agreed SLAs.
• Escalateincidents, risks, and unresolved issues to appropriate support teams whenrequired.
• Performroot cause analysis for incidents and contribute to incident preventioninitiatives.
• Fulfilapproved service requests and execute routine operational tasks accordingto documented procedures.
• Providetelephonic, chat, and ticket-based support to customers and internalstakeholders.
• Executeapproved maintenance activities, including software patching,configuration changes, and system updates.
• Followestablished change management processes and procedures.
• Performtroubleshooting across WAN, LAN, wireless, SD-WAN, and inter-siteconnectivity environments.
• Supportthe implementation, configuration, and maintenance of networkinfrastructure and security controls.
• Assistin maintaining network security standards, identifying vulnerabilities,and supporting remediation activities.
• Ensurenetwork devices, systems, and services remain secure, operational, andcompliant with organisational standards.
• Contributeto the maintenance of network documentation, diagrams, standards,procedures, and knowledge articles.
• Monitornetwork performance and utilise management and monitoring tools toproactively identify issues and improvement opportunities.
• Identifyopportunities for operational efficiency, automation, processoptimisation, and incident reduction.
• Participatein shift handovers and maintain accurate operational records to ensureservice continuity.
• Assistwith disaster recovery activities, testing, and business continuityrequirements where applicable.
• Contributeto project-related activities and network deployments as required.
• Performother duties as reasonably required within the scope of the role.

Essential Qualifications & Certifications

• Diploma,Degree, or equivalent qualification in Information Technology, ComputerScience, Networking, or a related field (or equivalent practicalexperience).

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