Rooftop Solar Install Technician – East London
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Remote Installation & Technical Support Specialist
Our client is looking for a detail-oriented Remote Installation & Technical Support Specialist to provide expert assistance to customers globally. This role is pivotal in guiding clients through the installation process of our products and offering ongoing technical support for maintenance and operational queries. Working entirely from home, you will be the first point of contact for many technical challenges, using your knowledge and communication skills to resolve issues efficiently. The ideal candidate is patient, technically adept, and thrives in a remote work environment , committed to ensuring a positive customer experience.
About the Role Our client is looking for a detail-oriented Remote Installation & Technical Support Specialist to provide expert assistance to customers globally. This role is pivotal in guiding clients through the installation process of our products and offering ongoing technical support for maintenance and operational queries. Working entirely from home, you will be the first point of contact for many technical challenges, using your knowledge and communication skills to resolve issues efficiently. The ideal candidate is patient, technically adept, and thrives in a remote work environment , committed to ensuring a positive customer experience.
Key Responsibilities
- Provide remote technical support to customers regarding product installation, setup, and configuration.
- Diagnose and troubleshoot installation and maintenance issues through various communication channels (phone, email, chat).
- Guide users step-by-step through complex procedures, ensuring successful implementation and operation.
- Maintain accurate and detailed records of support interactions, resolutions, and customer feedback in the CRM system .
- Escalate complex technical problems to appropriate internal teams and follow up to ensure resolution.
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