Retail Shopping Centre Manager

Retail Shopping Centre Manager job vacancy in Potchefstroom.

The Retail Shopping Centre Manager is responsible for the overall management and performance of the shopping centre, ensuring effective daily operations, sound financial performance, optimal trading opportunities and a strong tenant and customer experience.

The role oversees tenant relationships, leasing and renewals, facilities and building management, service providers, maintenance, tenant installations, budgeting, administration and compliance, while working to optimise the centre’s income stream and long-term commercial performance.

Key Responsibilities:

• People Management
  • Lead, manage and develop staff to ensure effective operational performance.
  • Support training and development initiatives.
  • Contribute to a positive organisational culture and promote company values.
  • Manage personnel and ensure appropriate performance and service standards are maintained.
• Leasing, Tenant Mix & Renewals
  • Monitor vacancy levels and ensure appropriate marketing plans are developed and implemented.
  • Contribute to determining and maintaining an optimal tenant mix.
  • Manage lease negotiations within the approved framework and mandate.
  • Prepare motivations for approval of leasing and renewal transactions.
  • Liaise with brokers regarding available space, leasing opportunities and tenant requirements.
  • Attract and approve suitable targeted tenants.
  • Retain existing tenants or secure suitable replacements at optimal rental rates.
  • Consider tenant viability, trading densities, tenant mix, centre profile and overall building image when assessing leasing opportunities.
  • Ensure lease and contract administration is accurate, complete and timeously maintained.
  • Coordinate tenant installations and ensure tenants are installed according to approved specifications and agreed timelines.
  • Maintain sustainable income streams through effective leasing and tenant retention strategies.
• Property & Building Management
  • Manage the day-to-day operations and administration of the shopping centre.
  • Oversee building management, facilities and maintenance requirements.
  • Manage repairs, revamps and general building-related requirements.
  • Coordinate and monitor tenant installations.
  • Conduct and coordinate regular property inspections.
  • Ensure service providers and contractors deliver services in accordance with agreed requirements.
  • Manage and maintain effective Service Level Agreements with vendors and service providers.
  • Monitor service delivery and address operational issues promptly.
  • Ensure the centre operates in accordance with applicable quality, health and safety and statutory requirements.
  • Maintain effective relationships with tenants and other relevant stakeholders.
• Financial Management, Budgeting & Cost Control
  • Provide input into income and expense budgets based on knowledge of the property market and centre environment.
  • Manage and control centre income and expenditure.
  • Monitor actual income against budget and identify variances.
  • Monitor outstanding rental income and implement corrective measures where required.
  • Monitor rent roll and ensure appropriate follow-up on outstanding amounts.
  • Participate in and monitor legal cases relating to rental and tenant matters.
  • Work with the Regional Manager on vacant space strategies.
  • Confirm the validity of transactions relating to commission claims.
  • Monitor operating costs and identify opportunities for improved cost control.
  • Contribute to maintaining the financial performance and profitability of the centre.
• Reporting & Administration
  • Prepare accurate and comprehensive management packs in conjunction with Finance.
  • Coordinate, arrange and attend management meetings.
  • Ensure accurate and timely property administration and reporting.
  • Maintain appropriate records relating to leases, tenants, service providers, maintenance and financial matters.
  • Ensure administrative processes comply with internal policies and relevant legislation.

Role Requirements:

• Grade 12 – Essential.
• 3–5 Years’ relevant experience in property or shopping centre management.
• Proven retail shopping centre management experience.
• Demonstrated experience overseeing daily centre operations, staff supervision, leasing management and customer service within a retail environment.
• Valid Fidelity Fund Certificate (FFC).
• Must satisfy the requirements prescribed by the PPRA and applicable legislation.

Technical & Functional Requirements:

• Proficiency in MS Office, including Excel, Word and PowerPoint.
• Experience with property/business systems such as SAP and MDA.
• Awareness and implementation of quality standards.
• Basic contract management knowledge.
• Proven experience managing Service Level Agreements with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Strong administration and reporting skills.
• Understanding of budgeting, cost control and financial management.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Strong verbal and written communication skills.
• Sound basic numeracy and financial analysis ability.
• Strong tenant and stakeholder relationship management skills.
• Ability to manage multiple operational, financial and property-related priorities.
• Strong understanding of retail property operations and the factors influencing tenant performance and centre income.

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