Assistant Planner (Investments)

Overview Our client an established financial advisory practice in Bedfordview Johannesburg is seeking an Assistant Planner to support Financial Advisors and Paraplanners within a busy wealth management environment. This multi-skilled role combines advice documentation support post-advice client servicing and compliance oversight ensuring that every instruction and advice pack is delivered accurately timeously and within regulatory requirements. The successful candidate will act as a key operational link between clients product providers investment platforms and internal teams. Key Responsibilities Prepare Records of Advice (ROA) and Financial Needs Analyses (FNA) in line with FAIS requirements as instructed by the advisors. Assist in drafting client-specific advice documentation covering investments retirement planning risk planning and related considerations translating advisor recommendations into clear client-friendly documents. Ensure advice documentation aligns with client risk profiles goals investment mandates and product suitability requirements. Conduct product and platform research across LISPs collective investment schemes retirement products and risk products to support advice preparation. Analyse client financial data including assets liabilities cash flow and retirement projections and flag gaps or risks to advisors. Act as a primary contact point for post-advice servicing queries such as contribution changes withdrawals switches beneficiary updates banking detail changes statements and tax certificates. Receive validate and process client instructions preparing and submitting documentation to investment platforms LISPs insurers and administrators. Track submitted instructions and proactively follow up to completion resolving delays allocation discrepancies and administrative errors with third parties. Support client onboarding and ongoing maintenance of records in line with POPIA and FAIS requirements. Conduct pre-submission and quality checks to confirm that FICA documentation is complete and valid risk profiles and mandates are in place and disclosures are correctly included. Maintain accurate auditable client files with clear audit trails of instructions and correspondence and support internal and external compliance audits. Escalate compliance risks suitability concerns complaints or irregularities through the correct internal channels and adhere to internal workflows approval matrices and segregation of duties. Stay up to date with platform processes product rules cut-off times minimums and fund availability. Update CRM and tracking tools to reflect accurate case and instruction status and ensure advisor audit scorecards are maintained at 100 percent per cycle. Coordinate with advisors paraplanners new business and operations teams to ensure seamless advice implementation and servicing. Requirements Matric (Grade 12) with a minimum NQF Level 5 in Wealth Management. A relevant tertiary or financial services qualification is advantageous with Financial Planning Finance Investments or Economics preferred. Two to five years experience in a financial advisory investment administration paraplanning support new business processing or client servicing role. A FAIS-recognised qualification and RE5 or actively working towards one is required. Solid understanding of South African investment retirement and risk products investment platforms and LISPs and advice and servicing processes. Working knowledge of FAIS FICA POPIA Treating Customers Fairly principles and FSCA requirements. Proficiency in CRM systems investment platform portals financial planning tools and Microsoft Office with Excel essential. High attention to detail and numerical accuracy with the ability to manage multiple cases instructions and deadlines simultaneously. Strong written and verbal communication skills with a professional methodical and client-centric approach high ethical standards and discretion when handling sensitive client information. Experience with major South African LISP platforms insurers and advice software as well as a Postgraduate Diploma in Financial Planning or progress toward CFP candidacy will be advantageous. Benefits and Compensation Our client is offering a salary of R 40 000 per month depending on qualifications RE status and relevant experience. Exposure to a full-service advisory practice covering investments retirement and risk planning. Structured support towards further FAIS qualifications and professional designations. A clear career path into roles such as Senior Servicing Consultant Client Relationship Manager Practice Manager or Associate Advisor with further qualifications and RE status. Office-based role in a well-located business node in Bedfordview Johannesburg.

Required Skills:

Minimum requirements Matric (Grade 12). Relevant tertiary or financial services qualification is advantageous with Financial Planning Finance Investments or Economics preferred. Minimum NQF Level 5 Wealth Management. 2 to 5 years experience in a financial advisory investment administration paraplanning support new business processing or client servicing role. A FAIS-recognised qualification and RE5 or working towards one is required. Advantageous Experience with major South African LISP platforms insurers and advice software. Postgraduate Diploma in Financial Planning or progress toward CFP candidacy. Technical and industry skills Solid understanding of South African investment retirement and risk products investment platforms and LISPs and advice and servicing processes. Working knowledge of FAIS FICA POPIA TCF principles and FSCA requirements. High attention to detail and numerical accuracy. Proficiency in CRM systems investment platform portals financial planning tools and Microsoft Office with Excel essential. Behavioural and soft skills Highly organised with the ability to manage multiple cases instructions and deadlines at the same time. Strong written and verbal communication skills with a professional and client-centric approach. Methodical process-oriented mindset with high ethical standards and discretion when handling sensitive client information. Collaborative service-oriented and able to work effectively under pressure.

Employment Type : Full Time
Experience: years
Vacancy: 1