Customer Success / Executive Assistant

Customer Success / Executive Assistant (Remote)

Salary: R28 000 per month

Our client is a fast-growing UK property education and consulting business looking for a proactive Customer Success and Executive Assistant to join their team remotely from South Africa. This is a high-impact hybrid role combining client success management for high-ticket clients with executive support for the founder. It offers a clear career pathway towards a senior Customer Success and Coaching leadership position as the organisation scales.

What you will do

• Own the post-sale client journey, ensuring seamless onboarding and structured support for high-value clients.
• Act as the primary point of contact on Slack, delivering rapid, proactive, and professional communication.
• Monitor client progress and engagement, following up with those who fall behind and holding them accountable to their goals.
• Manage the founder's diary, meetings, communications, and follow-ups to significantly reduce their administrative load.
• Maintain and update accurate client records and tracking systems within GoHighLevel and project management tools.
• Review and organise incoming client submissions so they are clear and ready for executive review.
• Effectively delegate tasks to administrative support staff and oversee their day-to-day delivery.
• Escalate complex property or technical queries to the founder only when genuinely required.

What we are looking for

• Proven experience in Customer Success, Account Management, or Client Services, alongside strong executive assistant capabilities.
• Warm, highly articulate, and professional communication skills with strong confidence on Zoom.
• High degree of organisation, exceptional attention to detail, and a calm approach under multiple priorities.
• A proactive, commercially minded self-starter who takes ownership rather than waiting for instruction.
• Comfortable having structured accountability conversations with clients who have made significant investments.
• Low ego, adaptable, and happy working as an integral part of a lean entrepreneurial team.
• Ability to learn new industry concepts rapidly and an ambition to progress into a Coaching or Customer Success Manager role.

Nice to have

• Experience with tools such as GoHighLevel, Monday.com, and Slack.
• Exposure to online coaching, consulting, or UK property and training environments.

What is on offer

• Salary: R28 000 per month.
• Working hours: Full-time, 40 hours per week, aligned with UK working hours.
• Working arrangement: Fully remote from South Africa.
• Progression: Structured opportunity to transition into a Head of Customer Success / Coaching Manager role as the company grows.

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